how can fix Microsoft Modern Wireless headset that does not have sound even though the whitelight is on?

Anonymous
2022-01-20T08:36:29+00:00

hi,

My Microsoft Modern Wireless headset just stopped working while I am watching some youtube video. I got no sound from it. It still connected to my PC with attached USB Link that came with the headset.

Somehow the white light on the headset is on, even I switched it off and without connected to a usb-c cable. Very strange and looks like it just froze.

It is a great headset and please help.

Thanks

Kevin

Surface | Surface Headphones | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-04-19T22:38:18+00:00

I was suffering with the same issue, but solved it with these steps:

  1. Turn off the headset
  2. Plugged the headset in a cellphone charger (USB-C 20W)
  3. Turn on the headset
  4. Press and hold the Bluetooth and call buttons together for 10 seconds

I don't know if all the steps are necessary, maybe just using the charger is the catch. Good luck everyone!

Ref: Set up Microsoft Modern Wireless Headset - Microsoft Support

Was this answer helpful?

100+ people found this answer helpful.
0 comments

29 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-01-20T17:54:16+00:00

    hi StevenK,

    thanks for your reply. I am using the "Microsoft Modern Wireless Headset" as you can see from page below. https://www.microsoft.com/en-ww/accessories/products/headsets/microsoft-modern-wireless-headset?activetab=overview%3aprimaryr2

    The white light on headset is still on since last night freeze, and still no response and no sounds.

    Thanks

    Kevin

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-01-26T01:18:15+00:00

    thanks StevenK_M.

    not, the methods you provided does not work.

    finally, the battery on my headset drained and it reboot it after i connect it to USB-C cable. it is back to normal for now. hopefully, it will not happen again.

    regards,

    Kevin

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-01-21T15:50:07+00:00

    I'm having the same problem. I need to unplug and plug the USB dongle to make it work again.

    It happens almost every time I receive a call when listening music or receiving another call while I'm already on a call.

    As I understand, I think it is bugging when it switch between Microphone mode and headphone mode.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-03-14T09:39:29+00:00

    Same issue here. I am at work waiting form my battery to drain. That's a shame.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments