sound keeps muting

Anonymous

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

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Answer accepted by question author

Anonymous

Hello all.

I’d like to update you on this issue regarding random muting of Surface. After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
Tap or click Settings
Tap or click Change PC settings
Under PC settings, tap or click Windows Update
Tap or click Check for Updates

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Answer accepted by question author

Anonymous

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

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194 additional answers

Anonymous

2013-11-21T04:55:21+00:00
Hello all.

I’d like to update you on this issue regarding random muting of Surface. After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)

Tap or click Settings

Tap or click Change PC settings

Under PC settings, tap or click Windows Update

Tap or click Check for Updates
My surface rt volume goes down on its own often. I will be watching Huluplus or Netflix and I can see the volume just go down. I go and press the volume up and it would turn down again. I am constantly checking for updates and even still that does not solve the issue. Please help
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Anonymous

2013-07-22T22:26:35+00:00

I sent my surface back to Microsoft and have not had the problem again still using the original touch cover that came with my surface I am happy with the surface sometimes most of the time when I turn the surface sideways to play a game and the turn it straight again it wont rotate back cant figure it out
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Anonymous

2013-07-20T08:27:52+00:00

I have been running Windows 8.1 Preview on my SurfaceRT and have still had the problem a couple of times. I have just switched to a Type cover so will keep an eye on it to see if the same problem occurs.
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