sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

Was this answer helpful?

10+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

Was this answer helpful?

7 people found this answer helpful.
0 comments

194 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-11-10T14:07:26+00:00

    There is a mute button next to the Escape key on the Touch Cover.

    The prevailing theory is that the cover is randomly muting the sound.  I haven't been inclined to detach the Touch Cover for a long enough time to test it.  I should note that occasionally, the cover doesn't wake the tablet and when it happens, the keyboard doesn't work, either.  Detaching/reattaching the cover has remedied it as well as giving the magnetic hinge a little wiggle.

    I would be happy to go to the trouble of getting the cover exchanged, but thinking to see if they come up with more solid evidence before I decide to or not since there's every chance that the replacement would just be the same.

    Bottom line, it's probably the connector being a touch dodgy handling the conditions a consumer puts it to and plays up.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-11-10T10:04:12+00:00

    Has anybody else noticed that the muting issue only seems to happen when they have IE running?

    That seems to be the case for me, however I could be mistaken. I'll keep an eye on it and report back.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-11-09T14:45:21+00:00

    I have already re-enabled the buttons by deleting them from the "Device Manager" and readding with the Search-Button on the top.

    This was two days ago, no self-mute in that time...

    Was this answer helpful?

    0 comments