Surface Pro 3 Wavy diagonal lines when inking

Anonymous
2014-07-12T07:29:27+00:00

I've noticed a problem with my surface pro 3 that I have not been able to work around.  When I draw a slow diagonal line, it comes out very wavy and jagged.  If I quickly draw a diagonal, it seems ok.  Has anyone else seen this, is there a fix for it?  seems to happen in every application, so it strikes me as potential hardware.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

188 answers

Sort by: Oldest
  1. Anonymous
    2014-11-04T22:31:06+00:00

    I'm adding my voice to the mass of discontented pen users. I've tried all of the fixes recommended and I still get wavy lines when drawing slowly and carefully.

    Another related side-effect is drawing small precise details, like small circles or squares. It's very difficult to get good accuracy at a small size, making fine pen work impossible.

    I'd just like to know if this can be fixed so I can stick with it or move on.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2014-11-05T04:16:31+00:00

    I was able reduce jitter using a screen protector (this matte Tech Armor in particular) which increased the friction between the pen and the surface, and brought the experience a bit closer to my previous Wacom tablets.

    There aren't too many alternative pen options, but this HTC stylus is also Ntrig and works with the SP3. It has a different feel to it, more friction and perhaps lower activation force. A bit clicky though, and no bluetooth button.

    There is also third-party software out there now that allows remapping of the hard/soft buttons on the SP3 as well as the pen (or you can write your own with Autohotkey + EventGhost) and Ntrig has an updated WinTab driver. I guess it sucks that the customer has to work a bit to get something working just to be on par with previous levels, but things seem reasonable enough with inking that I'm keeping my SP3 with its gorgeous screen and aspect ratio.

    Can you post a picture of your diagonal lines to see how it looks with the new screen protector?

    Looks like the actual jaggedness wasn't reduced as much as I thought by the screen protector. Sorry I didn't save anything before I applied the screen protector, so no way for me to tell how much it is helping, or if. All lines drawn in Onenote over about 5 seconds. No software smoothing. The "tilted" image lines were drawn physically horizontal on a tilted SP3.

    I wouldn't say I have very steady hands. A comparison using a random Wacom is provided for reference. The pen line thickness for the Wacom image wasn't the same, apologies, and neither was the screen resolution.

    The HTC pen does seem to reduce the jaggedness, at least to my eyes. You can decide for yourself using the blind test image: some of the 7 lines use the HTC pen, some the default SP3 pen.

    Here is the answer to which line uses which pen:

    HTC pen for lines 2, 5 and 6

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-11-14T05:22:05+00:00

    How could that digitizer have passed ANY quality checks?

    The SP3 is not a 200$ Android tablet with "digitizer", where you could expect some caveats, but a 1500$ workhorse.

    If this is hardware related and not possible to fix via drivers, this will kill the device for my Photoshop purposes.

    Please do something about it, Microsoft, I just have spent 1500 Euros on it.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-11-14T13:36:57+00:00

    Hey guys, sorry i didnt update sooner. I got on chat support with MS about a week ago and bugged them about this problem for probably the twelfth time and they notified that their goal is to have this fixed in the November firmware update

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-11-14T13:58:49+00:00

    Hey guys, sorry i didnt update sooner. I got on chat support with MS about a week ago and bugged them about this problem for probably the twelfth time and they notified that their goal is to have this fixed in the November firmware update

    Will see...to me this doesn't look like a software issue looks more like a hardware issue but i could be wrong. Lets see!! If this can be fix with a firmware update is gonna be awesome!

    Was this answer helpful?

    0 comments No comments