Hy g3g3n3, welcome to the club! Some of us have been workong to get microsoft to see this issue for over a year. You are now in the Anger stage, but don't worry, youll pass into the Bargaining stsge soon enough! (Jk!) Seriously, the only way to get MS to take this issue seriously is for enough people to raise a stink over it. Stick with us, and come visit the Reddit /r/surface community sometime. Lots of knowledgeable people over there.
I'm glad to hear there are clear stages to Microsoft customer anger, perhaps it warrants a new branch of psychology. Do you know if there is ANYTHING in the works to address this defect? I still have time to return my Surface Book.