Surface Pro 3 Wavy diagonal lines when inking

Anonymous
2014-07-12T07:29:27+00:00

I've noticed a problem with my surface pro 3 that I have not been able to work around.  When I draw a slow diagonal line, it comes out very wavy and jagged.  If I quickly draw a diagonal, it seems ok.  Has anyone else seen this, is there a fix for it?  seems to happen in every application, so it strikes me as potential hardware.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2015-03-16T08:46:04+00:00

    Just to make clear one thing: AAAA batteries will never resolve the problem of the poor pen/sensor design.

    Also the latest Firmware Release Surface Pen Settings driver update (v3.0.64.0) must seem like a joke to anyone who has ever tried to draw a serious sketch with the pen.

    Ahh by the way

    Here another statement by Ntrig:

    If you are talking about the jittery lines, then this is the performance level we were able to release by the time the SP3 was released.

    What I dont understand, why does Microsoft not admit that the Pen is actually useless certainly for business use ??? They keep making advertising campaigns instead of fixing the device defects...

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  2. Anonymous
    2015-03-16T11:01:03+00:00

    On Mon, 16 Mar 2015 08:46:04 +0000, MasCaritas wrote:

    >>Just to make clear one thing: AAAA batteries will never resolve the problem of the poor pen/sensor design.

    >>

    >>Also the latest Firmware Release Surface Pen Settings driver update (v3.0.64.0) must seem like a joke to anyone who has ever tried to draw a serious sketch with the pen.

    >>

    >>

    >>

    >>Ahh by the way

    >>

    >>Here another statement by Ntrig:

    >>

    >>

    >>

    >>If you are talking about the jittery lines, then this is the performance level we were able to release by the time the SP3 was released.

    First, where is this statement by N-trig posted? Or is this another support

    communication via email or ?

    Did you every try exchanging your tablet?

    You also posted

    http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfhardware/surface-pen-tip-play/914ee5a9-ad0c-473e-9208-26599ef3ebc1

    and I'm wondering if you have tried a different pen/

    or if you are near an MS Store, it would be good if you could compare the

    performance of your pen with their display models and their store pens.

    I say this just to rule out defects in the equipment you have. That's what I

    would do if I were in your position so I'd know for sure..

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  3. Anonymous
    2015-03-17T15:56:45+00:00

    Just replaced the battery but as expected the problem persists. I used this device for work on film and animation throughout December and January, and some personal projects throughout February; everything was fine and it made me thoroughly enjoy my work. Just recently the line and cursor started wobbling underneath the tip of my stylus.

    Either my pen suddenly is suddenly broken (unlikely given how sturdy it is), or it's bad programming (more likely since the amount of complaints seems to be increasing).

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  4. Anonymous
    2015-03-17T16:48:41+00:00

    Hello everyone

    N-Trig now admits the low perfomance level of their technology implemented in SP3, see statement above.

    Firmware Release Surface Pen Settings driver update (v3.0.64.0) did not fix anything, no description is provided.

    All units suffer from the issue, we have not seen any screencaptures where slow diagonal lines were drawn correctly in acceptable quality.

    --> Important now that MS makes a statement (after severel MONTHS!!!) and also admits the limitiations so we users and vendors can make recomandations NOT to use this device for business purposes.

    This is important for credibility (or whats left of it)

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  5. Anonymous
    2015-03-17T17:00:54+00:00

    You keep posting statements supposedly made by N-Trig. Please provide a link to where this can be found on their website.

    If this is via private email with their support, please post the case number.

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