Surface Pro 3 Wavy diagonal lines when inking

On Tue, 3 Feb 2015 23:52:38 +0000, Utax123 wrote:

>> As you can see, when drawn fast the lines are acceptable. When drawn slowly, as you have to as an artist sometimes, they become unusably wonky.

Random thought - I'm using Photoshop 5 with the N-trig driver from the N-trig

website. I wonder if others are using Photoshop CC 6 with 'native Windows

support' and other Adobe CC programs that have native support.

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

Hello everyone

apparentley MS does not care  about fixing this, so I take the action and I share the word from the nTrig support team here :

The issue that you are reporting directly (wavy lines but not entire broken row) is not present in any of our vendor tests.  Microsoft would never have accepted that from us for the SP3.  It is not clear why it is happening but it is clear that this is not seen in the basic design that we integrated into the SP3.  I think you should return the product and request warranty service.  This is not going to get fixed with some kind of simple software tweak.

.....

We generally only see this kind of thing on unturned digitizer firmware and the FW that was provided to Microsoft was fully tuned and passed WHQL.  We feel your pain in this matter but N-trig cannot be responsible for problems found on individual production samples.  It’s not that we don’t want to help, it’s that we are not in that business.  We provide digitizers to OEMs.  Once they accept the product, they provide support.

Hello everyone

apparentley MS does not care  about fixing this, so I take the action and I share the word from the nTrig support team here :

The issue that you are reporting directly (wavy lines but not entire broken row) is not present in any of our vendor tests.  Microsoft would never have accepted that from us for the SP3.  It is not clear why it is happening but it is clear that this is not seen in the basic design that we integrated into the SP3.  I think you should return the product and request warranty service.  This is not going to get fixed with some kind of simple software tweak.

.....

We generally only see this kind of thing on unturned digitizer firmware and the FW that was provided to Microsoft was fully tuned and passed WHQL.  We feel your pain in this matter but N-trig cannot be responsible for problems found on individual production samples.  It’s not that we don’t want to help, it’s that we are not in that business.  We provide digitizers to OEMs.  Once they accept the product, they provide support.

I will pass this on but see http://www.timesofisrael.com/microsoft-to-buy-israels-n-trig-for-200m/ or search for 'microsoft buying n-trig' ..

That response really irks me because the issue obviously DOES exist, and it's not just on a few models. It is on every single Surface Pro 3 that I have tried from my own to many display models in the store. Not to mention the other users online. Barb's response gives me some hope though because it sounds as if we might get some kind of real answer out of this. Here's hoping.

Ok, I don't know if this is any help or if anyone else has discovered this, but I have noticed something that may explain why users are seeing the wavy line problem but developers can't seem to notice it. If you hold the SP3 Pen SUPER striaght, I'm talking completely perpendicular to the tablet, the issue is SIGNIFICANTLY reduced. Like pretty darn near straight lines, even when drawn slowly. However, the second you draw a straight diagonal line while holding the pen like you would while drawing a normal picture (Slanted quite a bit and held near the tip), the issue is greatly magnified. So I can see why the issue might have not been seen if tests were being preformed by robots or people who don't draw a lot.

So Microsoft, N-Trig, whoever, this is what we are doing: Drawing slow, diagonal lines, circles, and other normal things. We are holding the pen like you would any normal pencil or pen, we aren't holding them like a robot at a perfect 90 degree angle. The lines are wavy, innacurate, and very poor. This is with every Surface Pro that we can get our hands on. Please, please aknowledge the fact that this is happening. Try drawing a nice picture or writing a smooth word with the Surface Pro 3. So far every official answer from Microsoft is just denying that the problem exists. I love my Surface! I want it to truly be the Tablet that can replace my laptop. But when I can draw straighter lines on a Nintendo DS than a machine I dropped 1000 dollars on, it just can't be that. These forums are all that many of us have to turn to, please help us out, please investigate and fix this.