Surface Pro 3 Wavy diagonal lines when inking

Hello everyone

apparentley MS does not care  about fixing this, so I take the action and I share the word from the nTrig support team here :

The issue that you are reporting directly (wavy lines but not entire broken row) is not present in any of our vendor tests.  Microsoft would never have accepted that from us for the SP3.  It is not clear why it is happening but it is clear that this is not seen in the basic design that we integrated into the SP3.  I think you should return the product and request warranty service.  This is not going to get fixed with some kind of simple software tweak.

.....

We generally only see this kind of thing on unturned digitizer firmware and the FW that was provided to Microsoft was fully tuned and passed WHQL.  We feel your pain in this matter but N-trig cannot be responsible for problems found on individual production samples.  It’s not that we don’t want to help, it’s that we are not in that business.  We provide digitizers to OEMs.  Once they accept the product, they provide support.

I will pass this on but see http://www.timesofisrael.com/microsoft-to-buy-israels-n-trig-for-200m/ or search for 'microsoft buying n-trig' ..

Hello everyone

apparentley MS does not care  about fixing this, so I take the action and I share the word from the nTrig support team here :

The issue that you are reporting directly (wavy lines but not entire broken row) is not present in any of our vendor tests.  Microsoft would never have accepted that from us for the SP3.  It is not clear why it is happening but it is clear that this is not seen in the basic design that we integrated into the SP3.  I think you should return the product and request warranty service.  This is not going to get fixed with some kind of simple software tweak.

.....

We generally only see this kind of thing on unturned digitizer firmware and the FW that was provided to Microsoft was fully tuned and passed WHQL.  We feel your pain in this matter but N-trig cannot be responsible for problems found on individual production samples.  It’s not that we don’t want to help, it’s that we are not in that business.  We provide digitizers to OEMs.  Once they accept the product, they provide support.

On Tue, 3 Feb 2015 23:52:38 +0000, Utax123 wrote:

>> As you can see, when drawn fast the lines are acceptable. When drawn slowly, as you have to as an artist sometimes, they become unusably wonky.

Random thought - I'm using Photoshop 5 with the N-trig driver from the N-trig

website. I wonder if others are using Photoshop CC 6 with 'native Windows

support' and other Adobe CC programs that have native support.

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

Just thought I would throw my experience in here.  Wavy lines in all art apps...except for one.

Art Rage 4 does not seem to suffer  from the same wavy line issue in my tests.  The lines arent perfect but im not a robot so i accept a small bit of natural wavyness.  It seemed much improved over my Photoshop tsets.

Wow, great explanation, thank you. It makes a lot of sense and I think it's probably accurate. However if it is an N-Trig issue I hope that it can and will be solved. I mean, an issue this big can't just be glazed over and forgotten. It seriously needs fixing.