Surface Laptop 3 (Intel) issue with DP1.2 monitor after installing January 2020 updates

Anonymous
2020-02-01T12:22:04+00:00

Just a heads up and if someone from Microsoft sees this maybe talk to the Surface team:

After installing the January 2020 driver and firmware updates for Microsoft Surface Laptop 3 (Intel), my machine detected my external monitor (Dell U2715H) as 640x480.

The connection is made from SL3 -> Lenovo USB-C Dock Gen 2 -> Displayport to Mini Displayport on the Dell U2715h.

The problem went away after I disabled DP1.2 on the Dell Monitor and the screen was detected with its native resolution of 2560x1440 again.

I think this should be added to the known issues on this article if possible: https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2020-02-06T05:16:38+00:00

    Hi Jan Olbrecht,

    Thank you for reaching out to Microsoft Community.

    I have raised this concern already and now waiting for a response

    Kind Regards,

    Marrion Y.

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  2. Anonymous
    2020-02-06T05:18:07+00:00

    Hi JWB1911,

    Thank you for sharing this with us here in the Community.

    May I ask where did you got the 25.20.100.7101 msi package?

    Kind Regards,

    Marrion Y.

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2020-02-06T10:51:31+00:00

    Was the driver in the SurfaceLaptop3_Win10_17763_19.111.10996.0.msi package?

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  4. Anonymous
    2020-02-06T12:08:49+00:00

    No matter what I do it says there is a newer version installed....

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  5. Anonymous
    2020-02-06T14:16:33+00:00

    Hi, everyone!

    Can you tell us the exact version of the Intel(R) Iris(R) Plus Graphics Extension driver that you have issues with? We need to include this information for our internal team to look into.

    Thanks!

    Regards,

    Janette_Z

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