Surface Laptop 3 (Intel) issue with DP1.2 monitor after installing January 2020 updates

Anonymous
2020-02-01T12:22:04+00:00

Just a heads up and if someone from Microsoft sees this maybe talk to the Surface team:

After installing the January 2020 driver and firmware updates for Microsoft Surface Laptop 3 (Intel), my machine detected my external monitor (Dell U2715H) as 640x480.

The connection is made from SL3 -> Lenovo USB-C Dock Gen 2 -> Displayport to Mini Displayport on the Dell U2715h.

The problem went away after I disabled DP1.2 on the Dell Monitor and the screen was detected with its native resolution of 2560x1440 again.

I think this should be added to the known issues on this article if possible: https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2020-02-14T16:37:52+00:00

    Is there any update on this? Very frustrating. I can't believe only a few of us have this problem.

    Right?

    And I just had another windows update last night.

    We need a Microsoft rep to really look into this.

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  2. Anonymous
    2020-02-14T15:30:23+00:00

    Is there any update on this? Very frustrating. I can't believe only a few of us have this problem.

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  3. Anonymous
    2020-02-13T16:38:33+00:00

    Hi Janette,

    Being new to the MS ecosphere...

    1. Has a report been submitted already?
    2. What are the SLAs for responding to a fix?
    3. How are the solutions implemented? Do we expect another Surface update? Individual reach outs? etc. 

    This is severely impacting me and several others. I believe a clearer expectation of solutions would be much appreciated for the interim.

    Thank you.

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  4. Anonymous
    2020-02-11T00:04:29+00:00

    Thanks a lot, RodneyCruise.

    I am sending you a private message so we can include this in our report to Microsoft.

    Regards,

    Janette_Z

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  5. Anonymous
    2020-02-10T21:38:58+00:00

    Hi, everyone!

    Please go to this page to get the steps to Open and run DxDiag.exe

    Kindly save the file as Notepad.

    If any of you has the information, let me know so we can send you a private message for you to upload it.

    Regards,

    Janette_Z

    let me know and I will send you the dxdiag file from my system which has this exact problem

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