Surface Laptop 3 (Intel) issue with DP1.2 monitor after installing January 2020 updates

Anonymous
2020-02-01T12:22:04+00:00

Just a heads up and if someone from Microsoft sees this maybe talk to the Surface team:

After installing the January 2020 driver and firmware updates for Microsoft Surface Laptop 3 (Intel), my machine detected my external monitor (Dell U2715H) as 640x480.

The connection is made from SL3 -> Lenovo USB-C Dock Gen 2 -> Displayport to Mini Displayport on the Dell U2715h.

The problem went away after I disabled DP1.2 on the Dell Monitor and the screen was detected with its native resolution of 2560x1440 again.

I think this should be added to the known issues on this article if possible: https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Surface | Surface Laptop | Display and screen

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2020-02-06T10:51:31+00:00

    Was the driver in the SurfaceLaptop3_Win10_17763_19.111.10996.0.msi package?

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  2. Anonymous
    2020-02-06T05:18:07+00:00

    Hi JWB1911,

    Thank you for sharing this with us here in the Community.

    May I ask where did you got the 25.20.100.7101 msi package?

    Kind Regards,

    Marrion Y.

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  3. Anonymous
    2020-02-06T05:16:38+00:00

    Hi Jan Olbrecht,

    Thank you for reaching out to Microsoft Community.

    I have raised this concern already and now waiting for a response

    Kind Regards,

    Marrion Y.

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  4. Anonymous
    2020-02-06T02:09:18+00:00

    Here is the December 2019 bundle for Surface Pro 7. It should include the drivers

    https://download.microsoft.com/download/0/8/b/08b0f0ba-1571-41c0-9b8a-9af8a43681ae/SurfacePro7\_Win10\_18362\_19.103.34215.0.msi

    Here is the November 2019 Surface Laptop 3 Intel: 

    https://download.microsoft.com/download/3/f/4/3f4f5dff-b6a9-4006-87aa-142a8e6f77cb/SurfaceLaptop3\_Win10\_18362\_19.112.27190.0.msi

    Just extract all the files with something like: msiexec /a c:\testfile.msi /qb TARGETDIR=c:\temp\test

    and then install the graphic drivers manually.

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  5. Anonymous
    2020-02-05T03:30:40+00:00

    I am having the same issue.  I thought it was my laptop, so I replaced it.  Did all the updates and afterwards, the external monitor did not work.

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