Hi, everyone!
Please go to this page to get the steps to Open and run DxDiag.exe
Kindly save the file as Notepad.
If any of you has the information, let me know so we can send you a private message for you to upload it.
Regards,
Janette_Z
Surface Laptop 3 (Intel) issue with DP1.2 monitor after installing January 2020 updates
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Just a heads up and if someone from Microsoft sees this maybe talk to the Surface team:
After installing the January 2020 driver and firmware updates for Microsoft Surface Laptop 3 (Intel), my machine detected my external monitor (Dell U2715H) as 640x480.
The connection is made from SL3 -> Lenovo USB-C Dock Gen 2 -> Displayport to Mini Displayport on the Dell U2715h.
The problem went away after I disabled DP1.2 on the Dell Monitor and the screen was detected with its native resolution of 2560x1440 again.
I think this should be added to the known issues on this article if possible: https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Surface | Surface Laptop | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
58 answers
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Anonymous
2020-02-07T16:20:38+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 79%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Günter Born 49,461 Reputation points2020-02-06T23:56:58+00:00 Also the snappy driver installer should work to install the old .msi driver
https://borncity.com/win/2020/02/07/surface-pro-7-laptop-3-fix-for-640-x-480-mode-update-issue/
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Anonymous
2020-02-06T14:22:12+00:00 Hello!
Im on driver: 26.20.100.7641, Surface Pro 7
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Anonymous
2020-02-06T14:16:33+00:00 Hi, everyone!
Can you tell us the exact version of the Intel(R) Iris(R) Plus Graphics Extension driver that you have issues with? We need to include this information for our internal team to look into.
Thanks!
Regards,
Janette_Z
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Anonymous
2020-02-06T12:08:49+00:00 No matter what I do it says there is a newer version installed....