Call Microsoft and request a replacement. Stop wasting your time. Just tell them you want a replacement and if they ask what the issue is let them know.
Surface Pro 7 (i7, 16GB, 512GB) - Battery Life?
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Anonymous
I picked up a Surface Pro 7 on launch but I'm really struggling with the battery life, with light usage (a few office apps and a few tabs in Edge) I'm struggling to get more than 5 hours, even with Battery Saving mode on, brightness at around 20-25 and nothing running the back ground.
I've updated everything to it latest version, surely I should be seeing better battery life than this?
Surface | Surface Pro | Power and battery
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Anonymous
2020-06-25T15:14:16+00:00