Hello, I encountered a problem which seems to be very similar to this one: https://answers.microsoft.com/en-us/windows/forum/all/sound-quality-drop-when-microphone-is-activated/cf72c17e-8b7d-4d87-8ec9-666e8f9ba31e Basically I just recently bought my Microsoft Surface 2 headphones wishing it would bring me a better connectivity and overall sound quality. THE PROBLEM: (one of them) whenever I connect via bluetooth and I want to use the supposedly good microphone, I experience a drastic drop in sound quality. Seems like the headphones switch to "handsfree" mode. Disabling the handsfree mode doesn't help, as it disconnects the microphone. So I either can enjoy the audio but without microphone, or to use the microphone, but without the audio. QUESTION: Is there a way to get a good microphone AND good audio experience from these headphones at the same time?

Hello, Unfortunetally these problems have not been resolved, they still remain. I have to say that I am very disappointed in terms of the workflow and connectivity. The surface app - when opened, my headphones's audio disconnects (everytime) Bluetooth - even after reseting and reconnecting to my devices, the headphones still prefer my apple devices over my computer. I always end up connecting the headphones again manually. Doing this every time i open my computer, it gets very annoying. Would it be possible to have an actual voice / video call with an assistent? The written form does not seem to be effective and I need somebody to turn to to help me with these issues. Thank you, Marcel Pérez

Bad sound quality whenever the microphone is on - Microsoft Surface 2 headphones

Anonymous

Hello,

I encountered a problem which seems to be very similar to this one: https://answers.microsoft.com/en-us/windows/forum/all/sound-quality-drop-when-microphone-is-activated/cf72c17e-8b7d-4d87-8ec9-666e8f9ba31e

Basically I just recently bought my Microsoft Surface 2 headphones wishing it would bring me a better connectivity and overall sound quality.

THE PROBLEM: (one of them)

whenever I connect via bluetooth and I want to use the supposedly good microphone, I experience a drastic drop in sound quality.

Seems like the headphones switch to "handsfree" mode.

Disabling the handsfree mode doesn't help, as it disconnects the microphone.

So I either can enjoy the audio but without microphone, or to use the microphone, but without the audio.

QUESTION:

Is there a way to get a good microphone AND good audio experience from these headphones at the same time?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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6 answers

Anonymous

2022-05-15T11:06:07+00:00

Hello,

Unfortunetally these problems have not been resolved, they still remain. I have to say that I am very disappointed in terms of the workflow and connectivity.

The surface app - when opened, my headphones's audio disconnects (everytime)

Bluetooth - even after reseting and reconnecting to my devices, the headphones still prefer my apple devices over my computer. I always end up connecting the headphones again manually. Doing this every time i open my computer, it gets very annoying.

Would it be possible to have an actual voice / video call with an assistent? The written form does not seem to be effective and I need somebody to turn to to help me with these issues.

Thank you,

Marcel Pérez
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