Bad sound quality whenever the microphone is on - Microsoft Surface 2 headphones

Anonymous
2022-04-02T12:28:21+00:00

Hello,

I encountered a problem which seems to be very similar to this one: https://answers.microsoft.com/en-us/windows/forum/all/sound-quality-drop-when-microphone-is-activated/cf72c17e-8b7d-4d87-8ec9-666e8f9ba31e 

Basically I just recently bought my Microsoft Surface 2 headphones wishing it would bring me a better connectivity and overall sound quality.

THE PROBLEM: (one of them)

  • whenever I connect via bluetooth and I want to use the supposedly good microphone, I experience a drastic drop in sound quality.

Seems like the headphones switch to "handsfree" mode.

Disabling the handsfree mode doesn't help, as it disconnects the microphone.

So I either can enjoy the audio but without microphone, or to use the microphone, but without the audio.

QUESTION:

Is there a way to get a good microphone AND good audio experience from these headphones at the same time?

Surface | Surface Headphones | Settings

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  1. Anonymous
    2022-04-03T22:15:21+00:00

    Hi MarcelPérez,

    Thank you for posting in Microsoft Community.

    I understand that you'd like to use the Surface Headphones 2 with a great sound quality on the microphone.

    Just to confirm few questions:

    • May I know what device do you use your Surface Headphones with? Is it a Windows 10 device also?
    • Have you installed the Surface Audio app already and set it up with your Surface Headphones 2? (Set up Surface Headphones)

    Please perform the methods below:

    • Check if the correct audio profile is selected. Click the Audio icon on your Taskbar (if Windows 10) > Select Headphones (Surface Headphones Stereo) if listening to music > Select Headset (Surface Headphones Hands-Free) if making phone calls
    • Check the Equalizer if it is changed to a setting that may caused the issue. Open the Surface Audio app then choose Equalizer > Under the Equalizer, try to change the preset to Flat.
    • Try turning off the headphones then back on.
    • Pair with another device. Please try to pair the Surface Headphones with another host device and see if the issue still occurs.

    Let me know how this goes.

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