Hello crossleak,
Thanks for reaching Microsoft Community. We're truly sorry for what happened to your headphones. Please know that this not the experience that we want you to have.
In this case, you may want to consider having an out-of-warranty replacement for your headphones. For further assistance, kindly contact our support via Contact Us Microsoft Support to seek exchange options for your device. You can also contact them via phone, see Global Support Phone Numbers.
Best regards,
StevenK