Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.

Anonymous
2015-10-29T17:24:09+00:00

I've got a new Dock connected to a Surface Book.  The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor.  The dock works fine for a time after boot; however, connectivity to the dock begins to bounce.  The USB devices and monitor disconnect/reconnect rapidly.  Removing and reapplying power to the dock has no positive effect.  Disconnecting/reconnecting the connector from the surface also has no positive effect.  The only solution is to reboot the Surface Book.  After a reboot the dock functions as expected for a time, and then the process starts all over.

All of the Windows updates have been applied.

Any feedback would be greatly appreciated.

Thanks,

Blake

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-07-27T16:09:06+00:00

    SOLUTION!!

    Had this same problem.  Finally realized that it DIDN'T happen when the Surface Book was connected to the dock while open. If I close the Book and connect to the dock, the USB devices and display intermittently disconnect and reconnect.  If I leave it open, the problems go away completely.  Hope this helps anyone else struggling with this problem...

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  2. Anonymous
    2015-11-02T19:49:54+00:00

    After about a week of use, it seems the dock has somewhat stabilized as long as I leave it connected after a reboot.  Once I disconnect the Surface Book from the dock or the tablet from the base, then the dock becomes extremely unstable after redocking.  Only a reboot stabilizes it.

    -Blake

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  3. Anonymous
    2015-10-30T02:40:22+00:00

    I appreciate the response, but no, none of that helps.  The symptoms in the referenced articles do not match the behavior I'm experiencing.

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  4. Anonymous
    2015-10-30T01:09:27+00:00

    Sorry to hear you are having some issues with the docking station. We understand you have already run all the updates. Please try the solutions listed below and let us know about the outcome.

    I'm seeing the same problems with my Dock. I tried all these suggestions and am still seeing the problem.

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  5. Anonymous
    2015-10-30T00:53:06+00:00

    Sorry to hear you are having some issues with the docking station. We understand you have already run all the updates. Please try the solutions listed from our Troubleshoot Surface Dock article below and let us know about the outcome.

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