My Microsoft ads account got suspended before I even created a campaign .

Hopefully that works out for you because Google and Microsoft communicate and you might be banned from Google as well.

Bings market share is only about 3% so it is no big loss for me.

However, their draconian business practices insure that thier market share it wont grow.

I am actively looking for investigative journalists to take this story and run with it. Perhaps that will get their attention.

Does anyone here know a Journalist that could blow this up?

I have the same issue. I have both Facebook and Google Ads currently running and wanted to add in Bing as well. Unfortunately, there is a monopoly on the big search engine advertisers.. yes, there are some smaller ones, but the two big beasts are Google and Bing. Started signing up, put in my business credit card and bam.. suspended. Never even ran an ad to be able to violate their policy.

I read through a lot of these comments. It appears we are not alone and that this is a problem with their AI screening software. They are losing money hand over fist with these terrible policies. I wonder if they even know that.. the company is so big, that the left hand doesn't know what the right is doing. I bet they have meetings and sales goals for increasing Bing ad users.. but don't realize all of the business they are turning away each day due to faulty software.

The fact that these "decisions" are final and irreversible really puts the cherry on top. So we are just never able to use Bing ads ever? For eternity? For some mistake we are not even aware of??

Seems like an awful business practice. What other company do you know of who bans customers for life that easily? Maybe the credit card address didn't exactly match the first time you put it in.. bam! Banned for eternity! I would suggest starting a class action suit.. but technically businesses can choose to decline service for any reason, or no reason. So I don't know how far it would get, but it might help get this problem noticed by the right people.

Best of luck everyone!

Us too.

We sell $million of dollars of product in the US, we're a US based company. We have never ran an ad on Microsoft but run ads on Social Media, Google, Amazon, etc and never had a problem or ding on any of our accounts.

Microsoft cannot or will not provide any details, which tells me they cannot support their own findings of "Egregious activity".

Big tech flexing their muscle.

We'll continue spending $100k + in advertising with other "reliable" partners.

This issue seems to be EPIDEMIC. Just do a quick google search and you will see a LOT of similar complaints. Ordinary non technical people are trying to utilize BING advertising AND GIVE THEM MONEY and they are being shut out without any explanation, no way to appeal, and then insulted with emails like the one quoted below.

The email below was sent to my locksmith company. We have been in business for over 10 years and only ever used Google until I started asking customers where they heard of us. When they responded "Bing" I decided we should advertise with Bing. Were successful for a short time but then we tried to change the ad a little bit and this happened.

I am furious that they wont tell is why so we can either explain or FIX whatever is wrong. That is just a STUPID way to do business, and an EXCELLENT way to alienate people from Bing and by association, Microsoft!

QUOTE

This is Neicolle from Microsoft Advertising. It’s a pleasure connecting with you again. I value your efforts and I am glad that you were able to connect with Microsoft Advertising. As a recap, you contacted us because your account has been suspended. I am still not able to connect you with one of our supervisors since there are no available at the moment. I will be reaching you out again once we get a hold of one.I know how precious time is to you and I really feel bad being the bearer of the review result.

Based on our investigation, your account will remain closed. For privacy and security reasons, we cannot provide details around your specific account closure, but the account was determined to be high risk to other customers or advertisers, as stated in ourEditorial GuidelinesandTerms of Use.

Please know that we have taken this matter seriously and have thoroughly investigated the issue. This decision is final and is irreversible.

Just to set your expectation each old or new account here in Microsoft are required to undergo a normal review as a security check that help us to create a safe environment for both you and your customers. To further know more about the policies of Microsoft Advertising, you might want to refer to this link: Microsoft Advertising policies.

It's my pleasure assisting you today. I still root for your further success. Take care always! If you have questions or if you wish to discuss this further, please feel free to reply to this email. You may also contact our support team at 1-800-518-5689 between Mon—Fri: 6 a.m. to 6 p.m. PT for accurate response.

END QUOTE

END RANT