Outlook deletes wrong email

Question

Outlook deletes wrong email

Cory Werling 0

When I am reading my long list of incoming emails and in the process of deleting one that I don't want to open, and at the same exact time a new email is received, Outlook will actually delete the last email I saved for reading later. I know when a new email comes in, the entire list automatically scrolls down causing the last saved email to be deleted instead. The deleted email that I wanted saved is moved to my trash can where it can be hard to find since I sometimes have over a hundred messages there. Can I do something to prevent this?

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2 answers

Answer 1

kettonite 20

Hello

I am having exactly this issue, repeatedly.

Outlook Classic; Microsoft 365 personal; Windows 11 Home; no rules or auto-archive set up.

Thanks if you can help

Alan

Hornblower409 15,610 Reputation points

2026-09-18T07:08:24.95+00:00

@kettonite said

I am having exactly this issue, repeatedly.

I understand that you have the same or similar issue to the one discussed in this thread. But you will not get any help by adding to an old post.

I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)

Answer 2

Jayden-P 26,280 Microsoft External Staff Moderator

Hi @Cory Werling Thank you for posting your question in the Microsoft Q&A forum.

I am so sorry about the inconvenience you are facing. Please share more information so I could assist you better.

May I know what Outlook version are you using (Outlook Web, New Outlook, or Classic Outlook)?
Are you using personal or business account?
Do you set up any inbox rules or auto archive in Outlook? If yes, please check this article to prevent Outlook automatically delete emails. (Turn off auto archive feature)
Outlook inbox automatically deleting messages. They do not move to deleted items, the are completely removed. How do i keep this from happening? - Microsoft Q&A

I am looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Jayden-P 26,280 Reputation points Microsoft External Staff Moderator

2025-06-27T08:41:21.06+00:00

Hi @Cory Werling

May I know if you have got any chance to check my answer?

I am glad to help if you have any other questions.

If the issue has been resolved, please mark the helpful replies as answers.

This helps others in the community facing similar problems.

Thanks for your understanding.
Jayden-P 26,280 Reputation points Microsoft External Staff Moderator

2025-06-30T06:38:23.5966667+00:00

Hi @Cory Werling

Do you still meet this issue?

If so, please share more details so I can assist you better.