Too many requests

Question

Too many requests

Zeca Martins 15

Can´t access authenticator: Always message Too many requests

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2 answers

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Answer 1

Austin-H 8,385 Microsoft External Staff Moderator

Hi @Zeca Martins

Good day! Welcome to Q&A forum.

I understand you're having trouble accessing Microsoft Authenticator with the "Too many requests" message. I completely empathize with how you must feel right now. This error usually occurs when the system receives too many consecutive login attempts in a short period, which is a security mechanism designed to protect your account.

Please wait about 12 – 24 hours and then try logging in again using a different browser. If you still can't access it, please do not attempt to log in further and follow these steps:

If your account is a work or school account, do you know any other Global Administrators in your organization?

If yes: Please ask them to follow the instructions in this article to reset your 2-factor authentication (2FA), which will allow you to re-register: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn
If no: If you are the sole Global Administrator and you are completely locked out of your tenant, you may need to contact us via our phone support service: Customer service phone numbers - Microsoft Support. The support agent will create a ticket for you under the affected tenant and then transfer it to the Data Protection team, who can help you regain access.

Please note that this team is often overwhelmed, so you might need to wait for them to call you back, which could take 3-10 business days. I understand this isn't the most convenient solution, but it appears to be the only way forward. We also highly recommend having a secondary/backup Global Administrator to help resolve such issues independently in the future.

If your account is a personal account, please reply to this email, and I will assist you with trying other troubleshooting methods.

I appreciate your patience as we work through this. Hopefully, this helps clarify your situation. Please ask if you have any other questions. I'm always here and ready to help you with anything.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have additional questions about this answer, feel free to click "Comment".

Note: Please follow the steps in our documentation to enable email notifications if you want to receive updates for this thread.

John Nichols 0 Reputation points

2025-06-06T03:37:54.59+00:00

Hi @Austin-H ,

I'm having similar issues "Too many requests", it first started happening when I downloaded and tried signing in to Microsoft Authenticator on Android. I couldn't login due to "Too many requests", I changed my password just to make sure, it was successful but after a few hours my Microsoft account is showing I need to relogin to my account but doing so causes the "Too many requests" to show up again, even trying to wait 12 hours as advised by other comments in other posts with this issue but to no success.

It still happens today and I managed to sign-in with the help of the Microsoft Account Sign-in Helper on the website and it logged me in, I'm using the account right now to make this message, but probably me relogging-in from the Microsoft website, login Edge browser, phone Microsoft Authenticator, phone Link to Windows will and still show the same error. Could you help me with this, or at least lift this annoying message? I cannot login to play with friends for a day now.

EDIT: Used a VPN service such as ProtonVPN to change my location and it worked I can login now.
Austin-H 8,385 Reputation points Microsoft External Staff Moderator

2025-06-09T02:07:11.1966667+00:00

Hi @John Nichols,

Thanks for your reply.
Could you try to reset your browser cache to see if could work?

Based on your provided information, it seems to me that you are using personal Microsoft account, please help me to raise the ticket via https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SMC-HOME

As we are forum moderators, we do not have access to internal database to double-check this for you. Please contact the Support Team to if your issue still persists.
Matthias Vandenberghe 21 Reputation points

2026-09-16T07:05:00.9466667+00:00

I have the same issue, so cant logon to my certification page to logon for my exam... So waiting 24h is all nice and such, but who is going to pay my certification fee for a second time since I can't logon in time to PearsonVue???
JuliaMarvin 22,815 Reputation points Volunteer Moderator

2026-09-16T08:04:52.7366667+00:00

@ Matthias Vandenberghe
Please start your own thread/question.

Answer 2

SIDDHARTH BHATIA 5

The solution is simple: log in using a different internet connection. Using mobile data is the most effective option.

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Gerardo Lopez 0 Reputation points

2025-08-27T10:24:17.3666667+00:00

Thanks for this answer, I was able to go around the too many requests!!