Too many requests

Zeca Martins 15 Reputation points
2025-06-04T18:15:28.2566667+00:00

Can´t access authenticator: Always message Too many requests

Microsoft Security | Microsoft Authenticator

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  1. SIDDHARTH BHATIA 5 Reputation points
    2025-07-01T03:24:18.7533333+00:00

    The solution is simple: log in using a different internet connection. Using mobile data is the most effective option.

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  2. Austin-H 8,385 Reputation points Microsoft External Staff Moderator
    2025-06-05T00:51:11.4833333+00:00

    Hi @Zeca Martins

    Good day! Welcome to Q&A forum.  

    I understand you're having trouble accessing Microsoft Authenticator with the "Too many requests" message. I completely empathize with how you must feel right now. This error usually occurs when the system receives too many consecutive login attempts in a short period, which is a security mechanism designed to protect your account. 

    Please wait about 12 – 24 hours and then try logging in again using a different browser. If you still can't access it, please do not attempt to log in further and follow these steps:

    If your account is a work or school account, do you know any other Global Administrators in your organization? 

    Please note that this team is often overwhelmed, so you might need to wait for them to call you back, which could take 3-10 business days. I understand this isn't the most convenient solution, but it appears to be the only way forward. We also highly recommend having a secondary/backup Global Administrator to help resolve such issues independently in the future. 

     

    If your account is a personal account, please reply to this email, and I will assist you with trying other troubleshooting methods. 

     

    I appreciate your patience as we work through this. Hopefully, this helps clarify your situation. Please ask if you have any other questions. I'm always here and ready to help you with anything. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have additional questions about this answer, feel free to click "Comment".    

    Note: Please follow the steps in our documentation to enable email notifications if you want to receive updates for this thread.  

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