How do i change sender without losing conversation history in email

Glenn Toogood | entX 0 Reputation points
2025-05-21T00:01:30.29+00:00

I am using two accounts in my outlook and notice that when i wish to change the reply sender (to my new email account), I lose the original email history. Essentially, a new blank email is genertated, requiring me to cut and past the history of the original email.

Is there a way i can change sender without losing the email chain?

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Hornblower409 15,340 Reputation points
    2026-09-17T07:53:26.88+00:00

    Preserve Reply/Forward content when changing the From address in New Outlook

    New Outlook doesn't work like Classic. Other than a clunky manual Copy/Paste there is no solution. All I can suggest is that you Vote for and Comment on this Feature request

    Preserve Reply/Forward content when changing the From address in New Outlook
    https://feedbackportal.microsoft.com/feedback/idea/ca02da50-66b2-f111-aad1-6045bd8232d6
    (You must open the Feedback Portal link and "Sign In" at the top right of the Feedback page before you can vote).

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  2. Florian Dubail 0 Reputation points
    2026-05-12T05:48:00.48+00:00

    Cela fonctionnait avec l'ancienne version d'Outlook.

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  3. AI answer

    2025-05-21T00:01:30.3966667+00:00

    In Outlook, when you want to change the sender account for a reply, it can result in a new blank email being generated, which causes the loss of the original email chain. Unfortunately, the current design of Outlook does not support switching the sender account while maintaining the email history in the same message.

    To work around this, you can manually copy the email history from the original message and paste it into the new email. Alternatively, you can close the meeting request or email and switch to the calendar or email for your intended account before creating a new message.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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