WINDOWS HOME 11 conflict with CANON MF SCAN UTILITY

Anonymous
2024-12-05T13:40:23+00:00

I reinstalled Windows 11 Home on my computer. When I start scanning with the CANON MF SCAN UTILITY program, the following message appears: "Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated."
I reinstalled the drivers again, reset the printer, modem. The problem is not solved.

The previous installation of Windows 11 Home worked without any problems.

Canon technical support informed me that the problem is in the blocking of the Windows 11 security system from sending information via WIFI.

I see that there are enough similar messages, but there is no solution. Please help solve this.

***moved from Windows / Windows 11 / Performance and system failures***

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2024-12-21T15:31:34+00:00

I have been frustrated by this issue also. I bought a new desktop machine and it immediately updated and installed Win11 24H2 on it. I then installed my Canon software for my printer MF750C and the MF Scan Utility would fail with the message mentioned many times in this thread.

I have installed all the latest updates and including the one Microsoft released 12/10/2024, KB5048667, but none of that made the scanner software work.

Now today I reinstalled just the drivers for the MF750C under the Imaging devices in Device Manager, and it started working, and has kept working as I think I have tested after rebooting at least 10 times today.

So bring up Device Manager, (right click on the Start Menu), expand Imaging devices, then right click your device, mine says Canon MF750C Series, (2 times). Now this part is important as I checked it twice and if you don't Disable the device first it doesn't seem to work right. So right click on the device and click Disable Device. My MF750C is listed twice here in Imaging devices, so be sure to Disable Device for both of them. Then right click on it again and select Browse my computer for drivers, then select Let me pick from a list of available drivers on my computer. Your printer/scanner should be in the list, make sure it is selected, then click Next.

Mine then came back and said Windows has successfully updated your drivers. Make sure you do this for BOTH of the devices listed there, at least if it lists two of them. Windows does say it updated the device driver. I'm not sure what it did for sure but it did something.

It doesn't say you have to, but I then rebooted my machine before I tried the software, but then the MF Scan Utility works! It has kept working for 2 days now, and after many reboots!

I don't know if this will work for everyone but so far it has worked for me. I have no ideas what made it work today.

Microsoft and Canon, (and apparently HP and Brother), need to talk and get this resolved for people!

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  1. Anonymous
    2025-01-14T21:08:44+00:00

    Got a new Windows update today ("2025-01 Kumulatives Update für Windows 11 Version 24H2 für x64-basierte Systeme (KB5050009)") which fixed the issue.

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  2. Anonymous
    2025-01-13T19:17:55+00:00

    Brilliant!! I have been struggling with this problem since I got my new laptop in December. Searched the web. No solution until I found your recipe. Followed the steps exactly as you decribe - and now it works!! Thank you so much! Excellent! Yes, I know I can use the Microsoft Scan utility, but that only works for 1 page at a time. Now I can use the full features of Canon MF Scan Utility - and ALSO intiate the scanning from the scanner itself.

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  3. Anonymous
    2024-12-27T22:32:53+00:00

    Saw same post elsewhere. Unfortunately, this did not work for me. Not sure why the new W11 update caused this to break. In the meantime, I am using the MS fax and scan app that is included with W11. However, it needs to be activated. I am able to get PDF's by using the print option. This is 2 steps rather than 1 step when the Canon Scan Utility was working, but it is at least a temporary solution.

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  4. Anonymous
    2024-12-27T22:12:00+00:00

    BEST solution.....

    Worked for me....Canon MF752CDW.

    Right click on MF Scan Utility's icon from desktop (v.12102 Europe installed by me)--> select "Properties" then go to "Compatibility" and select "Run this program in compatibility mode for Windows 8" (select Windows 8 from the drop-down menu).

    Only this solution worked for me.....after 3 hours of research :-)

    After first run of MF Scan Utility select "This application worked properly" when Windows asks you !

    Hope this helps everyone !

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