https://www.pfu.ricoh.com/global/scanners/topics/news20241031/
Windows 24H2 issues with Scanning
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Anonymous
Dear Microsoft,
Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.
We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.
To the community,
Have any of you ran into this issue and if so, did you find a workaround for it?
***Moved from Windows / Windows 11 / Windows update***
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
80 answers
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Anonymous
2024-12-04T19:33:05+00:00 -
Anonymous
2024-12-05T15:42:21+00:00 Are there any updates as to when this issue will be resolved?? I need to use my scanner with the software provided by Canon.
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Anonymous
2024-12-05T18:27:08+00:00 I am unable to scan at all now from either a xerox multiplex scanner or my Canon printer/scanner.
THIS IS RIDICULOUS Microsoft needs to communication better with users, and plan ahead!!
What is the fix?? I'm dead in the water.
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Anonymous
2024-12-05T18:35:31+00:00 I have heard nothing of a fix yet from Microsoft. This is causing me grey hair.
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Anonymous
2024-12-05T18:42:22+00:00 That sounds all so nice and lovely, however, if the computer was imaged on 24H2 you can't roll back to something that was never there. We are getting new computers for our company that are already set up with 24H2. Now we can certainly reimage them, but how do you expect us to do this remotely as we are a national company with thousands of users with this problem.
To Microsoft execs: Please swallow your pride for once and admit that you screwed things up and just fix it from your end. I have seen how you continue to blame the scanner companies, and it just simply isn't there fault.