has anyone identified which kb from the 24h2 is breaking the scanning?
if so has anyone had success with rolling back that kb?
Windows 24H2 issues with Scanning
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Anonymous
Dear Microsoft,
Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.
We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.
To the community,
Have any of you ran into this issue and if so, did you find a workaround for it?
***Moved from Windows / Windows 11 / Windows update***
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2025-01-23T20:29:04+00:00 -
Anonymous
2025-01-23T20:47:50+00:00 From what I have seen, as soon as you go from 23H2 to 24H2, scanning is broken.
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Anonymous
2025-01-31T18:39:43+00:00 Hello, I am running into the same scanning driver issue with a Brother Printer MFC-L2740DW on Windows11. I have been on tech support with Brother for days and the last representative asked me for the Windows Specifications Version that was on my computer and not asked by other reps. It's located in Settings then System and Windows Specifications. Sure enough the Version is 24H2 which she said is causing the scanner drivers to not work any longer. I do not know what the previous version was as after days of trying to figure out the problem myself and then more days with the Brothers tech support, I already resigned to do the system restore to a date which I thought the Brother machine was working properly. There were no changes as the date of the System Restore did not go back enough so no changes were made with this Version. I will use my Brothers app to scan as a go around until there is a correction by Microsoft to fix this problem. Oh, I did see that there were suggestions from Microsoft to try the newer drivers update, but I will wait until I hear from those that did do this to see if they had success. Today date is 1/31/2025
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Anonymous
2025-01-31T18:45:36+00:00 Yes Brother Machines are affected as well.
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Anonymous
2025-01-31T18:50:58+00:00 for brother printers, download the full software option and iprint and iscan app. then use that app to scan with. works for my 8900 units.