Windows 24H2 issues with Scanning

Anonymous
2024-11-22T19:04:01+00:00

Dear Microsoft,

Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.

We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.

To the community,

Have any of you ran into this issue and if so, did you find a workaround for it?

***Moved from Windows / Windows 11 / Windows update***

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-11-22T20:06:06+00:00

    Is your external HW win 11 comatible? have you installed the full feature software from those makers, and if still issues contact that HW makers support? Or are you useing the built in win drivers?

    All is well here with my Epson products

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  2. Anonymous
    2024-11-22T20:16:05+00:00

    Hey yeah we are having zero issues with Epson scanners just Ricoh (Fujitsu) scanners and I've seen Brother scanners are also having issues.

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  4. Anonymous
    2024-11-26T16:27:23+00:00

    For several days now I've been trying to install a fi-7160 scanner on a new unit with the Windows 24H2 update. I've installed the latest drivers and software. Installed all software available for that scanner from Fujitsu. The scanner is talking to the computer because it will scan manually, but the PaperStream Capture software that comes from Fujitsu and allows you to batch and\or edit the scans says it can't find the scanner.

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