Windows 24H2 issues with Scanning

Anonymous
2024-11-22T19:04:01+00:00

Dear Microsoft,

Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.

We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.

To the community,

Have any of you ran into this issue and if so, did you find a workaround for it?

***Moved from Windows / Windows 11 / Windows update***

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-23T01:24:52+00:00

    I was hopeful there for a minute, however no, CC4 still fails to scan.

    Since this issue arose, I have been using Irfanview File | Select Scan/Twain device and File | Scan/Batch scanning successfully with my MFC-470DW for scanning. It is working without issue, as is the MS tool Windows Picture Acquisition Wizard.

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  2. Anonymous
    2025-01-23T00:51:17+00:00

    Quoting a temporary solution (I tried, and it works.):

    Steps as what I did:

    1. Finish the installation of your printer driver full package normally (Checked on 24H2, OS Build 26100.2605 - Dec 10,2024 Windows updated PC) and it will end up with only scanner driver installation failed. (Basically it won't scan from Control Center 4 scanner app and if you want to check, open 'Brother Utilities'-->Tools-->Installation Diagnostics, it will tell you only Scanner driver installation failed).
    2. Go to 'Device Manager' --> Imaging devices --> Right click on 'Your printer name' --> Disable device
      (Not delete, but disable!)
    3. Again Right click on it, but this time click on Update driver --> Browse my computer for drivers --> Let me pick from a list of available drivers on my computer --> on next window you should already have your printer name, just select and click on Next.
    4. On next screen you will see successfully installed a driver and click on close, Imaging device which you have just disabled will be enabled by system and then close everything, do a restart once.
    5. Just use Control Centre 4 as you usually used to scan something and it will work this time.
      =====
      (С)
      https://answers.microsoft.com/en-us/windows/forum/all/win-11-ver-24h2-causing-brother-scanning-driver/9f8946d9-dc73-4340-baaa-4b79566cc0c0?page=2

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  3. Anonymous
    2025-01-22T21:51:21+00:00

    Simply put, Windows 11 24H2 no longer allows you to scan to a file from external hardware like a MFC printer/scanner. You have to request the scan from the PC. Go to Microsoft Store and download their SCAN app for your PC. We have a dozen MFC printers and as the upgrades were installed they all lose connectivity with the assigned PC's listed on the printer console. Others are scanning to a thumb drive and walking the file to the PC. A "heads-up" or "fore" would have been helpful.

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  4. Anonymous
    2025-01-22T16:44:13+00:00

    that is also not seeing the unit

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  5. Anonymous
    2025-01-22T16:38:07+00:00

    At this time the only work around is the Microsoft Scan software. It allows you to scan from a PC, but not scan to a PC from the scanner.

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