I bought a new Windows 11 computer from Best Buy and the 24H2 update was automatically installed. I have a Canon printer and the scanner does not work. Do you have any timeframe when this might be fixed?
Windows 24H2 issues with Scanning
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Anonymous
Dear Microsoft,
Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.
We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.
To the community,
Have any of you ran into this issue and if so, did you find a workaround for it?
***Moved from Windows / Windows 11 / Windows update***
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
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Anonymous
2024-12-04T19:02:55+00:00 -
Anonymous
2024-12-04T00:29:00+00:00 I just got a Brother MFC-L2900 and I am not able to get the scanner setup. After reading this thread, I suspect it might be related to this issue with 24H2.
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Anonymous
2024-11-30T07:03:49+00:00 Also having trouble with a brand new Canon multifunction printer networked via WiFi on a brand new Dell XPS PC.
Running 24H2,
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Anonymous
2024-11-28T09:41:31+00:00 Hello,
Thank you for posting in the Microsoft community forum.
The problem should be a known symptom reported by Microsoft:
Windows 11, version 24H2 known issues and notifications | Microsoft Learn
Until this issue is resolved, we recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or media creation tool. If you are considering improving system security and have completed the update, you can uninstall the affected patch and install only the necessary security patches.
How to uninstall a Windows update - Microsoft Support
We are working on a solution and will provide more information as it becomes available.
Thank you for your understanding and cooperation.
Best regards
Jacen