Windows 24H2 issues with Scanning

Anonymous
2024-11-22T19:04:01+00:00

Dear Microsoft,

Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.

We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.

To the community,

Have any of you ran into this issue and if so, did you find a workaround for it?

***Moved from Windows / Windows 11 / Windows update***

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-24T20:58:21+00:00

    Is anyone seeing any updates on this issue, or is anything working for anyone?

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  2. Anonymous
    2025-02-03T22:40:16+00:00

    Quoting a temporary solution (I tried, and it works.):

    Steps as what I did:

    1. Finish the installation of your printer driver full package normally (Checked on 24H2, OS Build 26100.2605 - Dec 10,2024 Windows updated PC) and it will end up with only scanner driver installation failed. (Basically it won't scan from Control Center 4 scanner app and if you want to check, open 'Brother Utilities'-->Tools-->Installation Diagnostics, it will tell you only Scanner driver installation failed).
    2. Go to 'Device Manager' --> Imaging devices --> Right click on 'Your printer name' --> Disable device
      (Not delete, but disable!)
    3. Again Right click on it, but this time click on Update driver --> Browse my computer for drivers --> Let me pick from a list of available drivers on my computer --> on next window you should already have your printer name, just select and click on Next.
    4. On next screen you will see successfully installed a driver and click on close, Imaging device which you have just disabled will be enabled by system and then close everything, do a restart once.
    5. Just use Control Centre 4 as you usually used to scan something and it will work this time.
      =====
      (С)
      https://answers.microsoft.com/en-us/windows/forum/all/win-11-ver-24h2-causing-brother-scanning-driver/9f8946d9-dc73-4340-baaa-4b79566cc0c0?page=2

    This worked for me on Brother MFC-B7715DW. Many thanks!

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  3. Anonymous
    2025-01-21T15:52:15+00:00

    We are using a pretty expensive Fujitsu scanner that we have spent so much time(money) troubleshooting as to why it isn't working.

    Doing the same sort of things as described in this thread.

    Get your act together Microsoft, you have been so messing up so much lately, so lame!

    Fix it.

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  4. Anonymous
    2025-01-17T00:24:50+00:00

    Check for Windows updates and install them all. Then do a restart. After the restart, go to the search box and type in wiaacmgr, It is a run command. if your scanner shows up as no friendly name, it is still not fixed. I have done this and it is still broken. Microsoft seems to be very unresponsive in addressing this issue.

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  5. Anonymous
    2024-12-26T07:53:42+00:00

    Meine Scanner (Multifunktionsgeräte von Brother)
    werden nicht mehr von meiner Scan-Software Paperport 14 erkannt.

    Brother MFC-J480DW

    Brother MFC-7440N

    Es gibt eine APP von Simon Knuth, das auch im Microsoft-Store verfügbar ist.

    https://apps.microsoft.com/detail/9n438mzhd3zf?hl=de-DE&gl=DE

    Damit kann man mit rudimentären Funktionen die Multifunktionsgeräte
    wieder ansprechen. Meine Geräte sind nicht über
    USB verbunden sondern im Netzwerk (LAN und WIFI)

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