Windows 24H2 issues with Scanning

Anonymous
2024-11-22T19:04:01+00:00

Dear Microsoft,

Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.

We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.

To the community,

Have any of you ran into this issue and if so, did you find a workaround for it?

***Moved from Windows / Windows 11 / Windows update***

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-13T15:07:44+00:00

    The same scanning problems that everyone else has described here continued even after KB5048685 installed in Windows 11 24H2.

    The Canon MF Scan Utility keeps showing this message in Windows 11 24H2 26100.4602:

    I have greatly detailed my scanning problems with the Canon Color imageCLASS MF654Cdw unit here.

    I restored my systems back to Windows 11 23H2 for the Canon scanner to work with the Canon MF Scan Utility.

    Microsoft still has not corrected the eSCL bug causing these scanning issues.

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  2. Anonymous
    2025-01-23T00:51:17+00:00

    Quoting a temporary solution (I tried, and it works.):

    Steps as what I did:

    1. Finish the installation of your printer driver full package normally (Checked on 24H2, OS Build 26100.2605 - Dec 10,2024 Windows updated PC) and it will end up with only scanner driver installation failed. (Basically it won't scan from Control Center 4 scanner app and if you want to check, open 'Brother Utilities'-->Tools-->Installation Diagnostics, it will tell you only Scanner driver installation failed).
    2. Go to 'Device Manager' --> Imaging devices --> Right click on 'Your printer name' --> Disable device
      (Not delete, but disable!)
    3. Again Right click on it, but this time click on Update driver --> Browse my computer for drivers --> Let me pick from a list of available drivers on my computer --> on next window you should already have your printer name, just select and click on Next.
    4. On next screen you will see successfully installed a driver and click on close, Imaging device which you have just disabled will be enabled by system and then close everything, do a restart once.
    5. Just use Control Centre 4 as you usually used to scan something and it will work this time.
      =====
      (С)
      https://answers.microsoft.com/en-us/windows/forum/all/win-11-ver-24h2-causing-brother-scanning-driver/9f8946d9-dc73-4340-baaa-4b79566cc0c0?page=2

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  3. Anonymous
    2024-12-13T18:10:51+00:00

    I have the same issues with a Canon MF753cdw. What has worked for me is to use NAPS2, https://www.naps2.com/ to scan instead of the MF Scanner. NAP2 offers sufficient settings for PDF creation, OCR, emailing, etc. to meet my needs for now. I haven't tried other scanner replacements, but seeing as you can scan natively from Paint, the issue seems to be related to the scan software specifically. Maybe other commercial software like Adobe can be an alternative, especially for those in corporate settings who need to clear these applications through IT. Hope this helps others.

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  4. Anonymous
    2024-12-04T19:33:05+00:00

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  5. Anonymous
    2024-12-06T10:23:17+00:00

    Same problems, all users with Canon scanners in a company where i work have problems. CaptureOnTouchV5 or V4 not working "scanner not detected" or smth like that. Microsoft please fix this issue. Temporary fix is that you uninstall scanner driver and then install it back. It will work for some time.

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