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Dear Microsoft,
Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.
We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.
To the community,
Have any of you ran into this issue and if so, did you find a workaround for it?
***Moved from Windows / Windows 11 / Windows update***
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have Widows 11 24H2 Build 26100.2605 and it does NOT address the scanning issue. My scanner still shows up as an unfriendly device. If your scanner works, you are one of the few lucky ones. To confirm, go to the search and type in wiaacmgr. If it shows as no friendly name, then your scanner is not working 100%. Microsoft is still ignoring this issue.
Hi Folks
The recent MS patches address the scanning issue.
KB5048667 Windows 11 Cumulative Update build 26100.2605 (24H2
follow these instructions
There is a Brother MFC-7860DW. Now, even after a complete reinstallation (new installation) of Windows 11 Pro software and the full driver package from Brother, the scanner does not work. This happened from October 2024 to january 2025. Everything used to work. There is no installation of the scanner in the list of scanning devices, although the scanner driver is present in the manager (in image processing devices). But the scan is now not working. This leads to the idea that in addition to the 24H2 update (which still does not have time to be installed before attempting to install the Brother software), there are some other Microsoft Windows 11 scanner-blocking updates that have time to "fly in" and create problems.
This pretty much sums up how I feel about MS right now. Total lack of responsibility and accountability by MS is just... grrrr !
MICROSOFT DO BETTER !!!
Hi Jacen
Any update on a release of Microsoft patch for this? OUr nurses can scan patient charts due to ths issue? New devices are coming in with 4H2 preloaded
