Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
The code isn't showing up in the Microsoft Authenticator app on my mobile device
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10
Reputation points
After entering the password, the message "Enter the code displayed in the Microsoft Authenticator app on your mobile device" is displayed but I do not receive any information in the app
Microsoft Security | Microsoft Authenticator
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 90%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETE%3C/text%3E%3C/svg%3E)
Tim Earp 21 Reputation points2024-08-12T10:15:39.7033333+00:00 I would have MFA disabled on your account and then re-register, it sounds like it is disconnected for some reason and needs to be synchronised. A guide to this is here: https://answers.microsoft.com/en-us/outlook_com/forum/all/how-can-i-reset-authenticator-app-i-need-to-reset/8a6505b9-41bf-4b90-82b2-b5ec135e97c0
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