Viva Insights Not Showing Open Rate

Kenzie Lombardi 5 Reputation points
2024-01-23T20:42:55.05+00:00

I am trying to see the open rate of an email newsletter that I send to hundreds of recipients. When I open the Viva Insights tool bar, it briefly shows "Loading stats on this email" at the top, then the message goes away and I am unable to see any open rate information. How can I fix this?

Microsoft 365 and Office | Microsoft Viva | Viva Insights
Outlook | Windows | Classic Outlook for Windows | For business

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  1. ChristyZhang-MSFT 26,226 Reputation points Microsoft External Staff
    2024-01-24T01:55:13.4566667+00:00

    Hi @Kenzie Lombardi ,

    Welcome to our forum!

    Regarding the Viva Insights open rate, there are the following limitations: User's image Please check if the email meets the above conditions.

    Then, to get read information about your sent emails after 30 minutes:

    User's image

    Based on the above, we can find the open rate as shown in the below image:
    User's image

    Hope to help you!

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  2. Fleming, Steven W 5 Reputation points
    2024-02-20T18:41:27.28+00:00

    Any answers on this? I'm in the same position and I am seeing exactly what you are reporting. I'm not getting the open rates either.

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