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This article provides information about the supported languages and locale codes for the voice channel.
Supported languages and locale codes
The voice channel uses the Azure Cognitive Services speech-to-text service for transcription for only those languages that it supports in the channel. Learn more in Speech-to-text documentation.
Note
Sentiment and AI insights are optional for the voice functionality.
The supported languages and locale codes are as follows.
| Language | Locale code | Voice channel | IVR | Sentiment | UI language support |
|---|---|---|---|---|---|
| Arabic - Saudi Arabia | ar-SA |
Yes | Yes | Yes | Yes |
| Bulgarian | bg-BGC UI |
Yes | No | Yes | Yes |
Basque - Spain |
eu-ES |
Yes | No | Yes | Yes |
Catalan - Spain |
ca |
Yes | No | Yes | Yes |
| Chinese - China - Mandarin | zh-CN |
Yes | Yes | Yes | Yes |
| Chinese - Hong Kong SAR - Cantonese | zh-HK |
Yes | No | Yes | Yes |
| Chinese - Taiwan - Traditional | zh-TW |
Yes | No | Yes | Yes |
| Croatian - Croatia | hr-HR |
Yes | Yes | Yes | Yes |
| Czech - Czech Republic | cs-CZ |
Yes | Yes | Yes | Yes |
| Danish - Denmark | da-DK |
Yes | Yes | Yes | Yes |
| Dutch - Belgium | nl-BE |
Yes | No | No | No |
| Dutch - Netherlands | nl-NL |
Yes | Yes | Yes | Yes |
| English - Australia | en-AU |
Yes | Yes | No | No |
| English - India | en-IN |
Yes | No | No | No |
| English - New Zealand | en-NZ |
Yes | Yes | No | No |
| English - United Kingdom | en-GB |
Yes | Yes | No | No |
| English - United States | en-US |
Yes | Yes | Yes | Yes |
| Estonian - Estonia | et-EE |
Yes | No | Yes | Yes |
| Finnish - Finland | fi-FI |
Yes | Yes | Yes | Yes |
| French - Canada | fr-CA |
Yes | Yes | No | No |
| French - France | fr-FR |
Yes | Yes | Yes | Yes |
| French - Switzerland | fr-CH |
Yes | No | No | No |
| German - Austria | de-AT |
Yes | No | No | No |
| German - Germany | de-DE |
Yes | Yes | Yes | Yes |
| German - Switzerland | de-CH |
Yes | No | No | No |
| Greek - Greece | el-GR |
Yes | Yes | Yes | Yes |
| Hebrew - Israel | he-IL |
Yes | Yes | Yes | Yes |
| Hindi - India | hi-IN |
Yes | Yes | Yes | Yes |
| Hungarian - Hungary | hu-HU |
Yes | Yes | Yes | Yes |
| Indonesian - Indonesia | id-ID |
Yes | Yes | Yes | Yes |
| Italian - Italy | it -IT |
Yes | Yes | Yes | Yes |
| Japanese - Japan | ja-JP |
Yes | Yes | Yes | Yes |
| Korean - Korea | ko-KR |
Yes | Yes | Yes | Yes |
| Latvian - Latvia | lv-LV |
Yes | No | Yes | Yes |
| Lithuanian - Lithuania | lt-LT |
Yes | No | Yes | Yes |
| Malay - Malaysia | ms-MY |
Yes | No | Yes | Yes |
| Norwegian Bokmal - Norway | nb-NO |
Yes | Yes | Yes | Yes |
| Polish - Poland | pl-PL |
Yes | Yes | Yes | Yes |
| Portuguese - Brazil | pt-BR |
Yes | Yes | Yes | Yes |
| Portuguese - Portugal | pt-PT |
Yes | Yes | No | No |
| Romanian - Romania | ro-RO |
Yes | Yes | Yes | Yes |
| Russian - Russia | ru-RU |
Yes | Yes | Yes | Yes |
| Slovak - Slovakia | sk-SK |
Yes | No | Yes | Yes |
| Slovenian - Slovenia | sl-SL |
Yes | No | Yes | Yes |
| Spanish - Mexico | es-Mx |
Yes | No | No | No |
| Spanish - Spain | es-ES |
Yes | Yes | Yes | Yes |
| Spanish - US | es-US |
Yes | Yes | No | No |
| Swedish - Sweden | sv-SE |
Yes | Yes | Yes | Yes |
| Thai - Thailand | th-TH |
Yes | Yes | Yes | Yes |
| Turkish - Türkiye | tr-TR |
Yes | Yes | Yes | Yes |
| Ukrainian - Ukraine | uk-UA |
Yes | Yes | Yes | Yes |
| Urdu - India | ur-IN |
Yes | No | No | No |
| Vietnamese - Vietnam | vi-VN |
Yes | Yes | Yes | Yes |
Use the information in the following table to find out more about language support for voice-related features.
| Feature | List of supported languages |
|---|---|
| Transcription | Language and speech support |
| Copilot Studio (IVR) | Languages supported by Copilot Studio |
| Bring your own bot (IVR) | Language and voice support for the Speech service |
| AI suggestions | Language support for AI suggestions |
| Sentiment Analysis | Multilingual sentiment |
| Other Dynamics 365 Contact Center features | Language availability in Dynamics 365 Contact Center |
Next steps
Related information
Overview of the voice channel
FAQ about the voice channel in Dynamics 365 Contact Center