Facebook Messenger app and windows standalone can´t enter text

Jaroslav Huba 16

After last update I can´t tye any text into Facebook Messenger Windows store app or standalone Facebook Messenger application

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Reza-Ameri 45,901 Reputation points Volunteer Moderator

2021-12-05T16:07:49.68+00:00

Are you facing the same issue with other applications?
Try uninstall and reinstall the application.
Jaroslav Huba 16 Reputation points

2021-12-05T16:11:43.147+00:00

No, only in FB Messenger, I reinstalled without result

I have strange issue with this app in MS Windows 10 after last days. I have installed standalone application and MS store app to, in both app I can´t type text into message or sear field. This strange bug appear on standalone app before some week, now the same error is in MS store app too. This make this apps unusable
EHLO 6 Reputation points

2021-12-06T14:40:08.95+00:00

Same exact issue. I'm on Windows 11 latest. Started with the native app downloaded from messenger. com. It refuses ALL keyboard input in the app. I've tried everything. I uninstalled it and installed the Messenger app from the Microsoft Store and it was working fine for about a week, and now it is also not accepting any keyboard input.
Kuro 6 Reputation points

2022-01-06T01:55:58.593+00:00

Hi, im having the same issues. Just happened to me yesterday has anybody already found a solution

11 answers

maverick71 11 Reputation points

2022-01-08T19:24:02.97+00:00
Hello and a happy new Year to all,

i for myself was able to fix this problem, but as i have done many things, i do not really know which was the real solution. Here the steps in inverse chronogical view (newer first).
- Activating Tablet and Ink input services (was off)
- Removing all messenger and facebook entries from registry (fbmessenger, fb-messenger, facebook)
- general sytem health and intergrity checkups (DISM and SFC/scannow)
- Installing latest updates.
- logging off from Microsoft account
- Several uninstall, cleanup and reinstall of Messender Desktop (the point where here was stuck).
Hope i was able to help. In bad case you have to do all the stuff, but i reccommend to first activate Tablet and Ink Support, if it maybe was deactivated by an update or one of the known "optimization tools",
maybe accidentaly by the user, because it tells you it is safe to deactivate. ( I also dit, SIGH! )

Greetings.....
Was this answer helpful?

1 person found this answer helpful.
Rosemarie75 1 Reputation point

2022-02-10T11:24:18.377+00:00

Thanks very much for your help.

I also used your Autoruns advice.

I have been wrestling with this on and off for a couple of weeks. As soon as I activated Tablet and Ink and reinstalled Messenger it worked.

When Messenger launched, I kept getting a "Please give access to stored credentials" error message, which confused the issue to start off with.

Of your list of steps, I had already tried all of them except installing latest updates which I never do, until I know what issues have surfaced.

Many thanks!!
maverick71 11 Reputation points

2022-01-08T19:32:34.34+00:00

... the best ting to find it and activate is to use Autoruns from Sysinternals and look in service section for tablet and ink support. If checkbox has no checkmark then select it to activate and quit autoruns and restart system and look if input in FB Messenger is possibe again.
Was this answer helpful?
Holly Cramer 1 Reputation point

2022-01-15T17:51:01.643+00:00

This worked for me! Thank you!

Other folks having this problem: See MinhLngAnh-6781's comment below for slightly clearer instructions.

maverick71 11 Reputation points

2022-01-17T20:06:17.44+00:00

Oh well ok sure, there also, with windows own possibilities. I had suggested sysinternals Autoruns, because i found it easier, as people who have this problem, surely previously had deactivated the service wich such a similar tool, like Autoruns, O&O Shutup10 and Win10privacy.
Minh Lương Anh 6 Reputation points

2022-01-13T07:45:21.82+00:00

Ok I found a solution. Go to Services, set "Touch Keyboard and Handwriting Panel Service" service to Manual, apply and restart. Your Messenger will work again
Was this answer helpful?

1 person found this answer helpful.
Paul Lupascu 6 Reputation points

2022-01-15T11:06:16.153+00:00

This fixed it for me, thank you! I set the "Touch Keyboard and Handwriting" Service to Disabled. I set it to Manual and it worked. Windows 11.

Holly Cramer 1 Reputation point

2022-01-15T17:54:06.85+00:00

Thank you very much; your solution worked for me as well!

(maverick71 gave the same solution a few days earlier, actually, but, embarassingly, I couldn't quite understand what he/she said needed to be done.

maverick71 11 Reputation points

2022-01-17T20:01:03.617+00:00

Hello! Yes i did many attempts to find the solution. It toome me almost 2-3 months. Other people just has read the last thing i did and made as his/her own solution. The Tablet and ink writing service seems to be the thing that needns to be acvive, even if you do not have a tablet pc.

arturo figueroa 6 Reputation points

2022-01-20T07:08:09.917+00:00

this worked for me too!

TommyTom 1 Reputation point

2022-05-04T01:07:36.42+00:00

Thanks!
Stopped working 6 months ago when they shoved the microsoft store version down our throats. The previous standalone was fine, but the MS store one relies on this service, apparently.
Oh, and, weirdly, you DO have to reboot, sadly. Tried without and did not work.
bracefracetiti2004 1 Reputation point

2022-12-01T17:21:54.147+00:00

Blockquote
Was this answer helpful?

0 comments No comments
bracefracetiti2004 1 Reputation point

2022-12-01T17:22:15.31+00:00

does anyone has anumber i cna use
Was this answer helpful?
Holly Cramer 1 Reputation point

2022-12-02T05:48:27.547+00:00

What are you talking about? A number for what?