Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Docs 16,871 Reputation points
    2021-12-01T06:46:17.67+00:00

    The current RAM modules are:

    Manufacturer : Kingston
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 2667
    Serial : C58C268F
    PartNumber : 9905711-016.A00G

    Manufacturer : Micron
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 3200
    Serial : 00000000
    PartNumber : 4ATF51264HZ-3G2J1

    Crucial has a scanner.

    They offer guaranteed compatibility.

    Costs may be higher for guaranteed compatibility or lifetime replacement.

    This is what was seen with a manual search:
    https://www.crucial.com/compatible-upgrade-for/acer/aspire-a315-55g

    One of the RAM modules may be fixed to the motherboard.
    It indicates that one module can be replaced with a 16GB module.

    Please check again the results by running the scanner.
    Launch the scanner > post images or share links into this thread

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  2. yj.c 1 Reputation point
    2021-12-01T07:14:22.37+00:00

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  3. Docs 16,871 Reputation points
    2021-12-01T07:55:38.587+00:00

    See the video in the earlier post.

    If comfortable > unscrew applicable screws from the back of the notebook > uninstall the viewable RAM > leave the motherboard DIMM empty > use only the unremovable 4GB RAM module > monitor the computer for stability.

    If stable then:
    a) replace RAM module with Crucial or another RAM manufacturer's compatible RAM
    b) consider whether to pay more for lifetime warranties
    c) consider the replacement options: 4GB, 8GB, 16GB

    If unstable then:
    a) Run Memtest86 > see whether it does or does not find errors
    b) If there are errors then contact a local computer store or the manufacturer for servicing
    c) If two tests of 4 passes each finds no errors then post new V2 and memory dumps > reassess

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  4. yj.c 1 Reputation point
    2021-12-01T08:15:14.313+00:00

    How to consider the computer is stable? (Monitor for how long?)

    In my case, BSOD always happen after I hibernate my computer, I think is after running the cmd you provided, the hibernate option is gone.

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  5. Docs 16,871 Reputation points
    2021-12-01T08:23:27.2+00:00

    Hibernation and Windows fast startup were turned off by running the earlier administrative command prompt command.

    If there are no significant performance issues then plan to monitor stability for one week.

    One of the best methods to monitor computer stability / instability is reliability monitor.

    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

    It will display a chart / graph and the lower portion will record many events.

    Additional details can be seen in the event viewer.

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