Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Docs 16,871 Reputation points
    2021-11-30T07:52:49.647+00:00

    Please run the HD Sentinel surface and extended tests > post images or share links into this thread

    Then start RAM troubleshooting.

    Modify the overclock or remove the RAM module.

    For any BSOD:
    a) post a new V2 share link
    b) find C:\windows\memory.dmp > ZIP > post a share link with only the dump file

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  2. yj.c 1 Reputation point
    2021-11-30T12:36:59.363+00:00

    HD Sentinel required me to register and activate it before surface and extended tests, so I didn't run them.

    I executed this command: wmic MemoryChip get MemoryType, Name, Capacity, Configuredclockspeed, DeviceLocator, FormFactor, Manufacturer, Serialnumber, Speed

    Capacity ConfiguredClockSpeed DeviceLocator FormFactor Manufacturer MemoryType Name SerialNumber Speed
    4294967296 2667 ChannelA-DIMM0 12 Kingston 0 Physical Memory C58C268F 2667
    4294967296 2667 ChannelB-DIMM0 12 Micron 0 Physical Memory 00000000 3200

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  3. Docs 16,871 Reputation points
    2021-11-30T15:37:02.09+00:00

    Open Disk Management > widen Volume and Status columns > make sure that no characters are cut off > widen row 0 > make sure that no characters are cut off > post images or share links into this thread.

    Open Mini Tool partition wizard > click launch > post images or share links into this thread
    https://www.partitionwizard.com/free-partition-manager.html

    Run:
    https://macrorit.com/disk-surface-test/disk-surface-test.html
    Post images or share links into this thread using one drive, drop box, or google drive.

    The RAM is mismatched and overclocked.
    The Intel CPU can support RAM speeds up to 2666.
    If possible turn off XMP and return the overclock to stock or remove the Crucial RAM running at 3200.

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  4. yj.c 1 Reputation point
    2021-12-01T01:40:03.767+00:00

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  5. Docs 16,871 Reputation points
    2021-12-01T03:27:13.577+00:00

    The results were all good.

    On 11/16/2021 Windows had reported a bad block.
    There were no bad blocks seen when using HD Tune nor Macrorit on the installed disk drive.

    So on 11/16 there may have been an external HD or flash drive attached or this could be a false positive.
    Think back to 11/16 for any temporary drive and comment into the thread.

    Please update what your doing or did with the overclock, XMP, removing one module, RAM testing with Memtest86, etc.

    For any BSOD:
    a) post a new V2 share link
    b) find C:\windows\memory.dmp > ZIP > post a share link with only the dump file

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post
    .
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