Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. yj.c 1 Reputation point
    2021-11-30T03:56:07.893+00:00

    Here are the results.

    1. HD Tune: Didn't find any error.
    2. Sea Tools for Windows - Long generic test: Passed.
    3. MEMORY.DMP file will be uploaded. (It's big! >1GB)
    4. CMD commands are executing, will update when it's done.

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  2. Docs 16,871 Reputation points
    2021-11-30T04:14:21.52+00:00

    For all steps / tests make sure that images or share links are posted into this thread

    For the memory dump please ZIP and post a separate share link with only this file.

    Approximately when were each RAM module installed?

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  3. yj.c 1 Reputation point
    2021-11-30T04:21:50.773+00:00

    When this computer is bought at Harvey Norman, the technician installed the second RAM module for me free of charge.

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  4. yj.c 1 Reputation point
    2021-11-30T04:22:26.357+00:00

    CMD Results:

    sfc /scannow - Windows Resource Protection did not find any integrity violations.

    dism /online /cleanup-image /restorehealth - The restore operation completed successfully.

    chkdsk /scan - Windows has scanned the file system and found no problems. No further action is required.

    powercfg -h off - nothing.

    wmic recoveros set autoreboot = false - Updating property(s) of '\YJ-ACER\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home Single Language|C:\Windows|\Device\Harddisk0\Partition3"' Property(s) update successful.

    wmic recoveros set debuginfotype = 7 - Updating property(s) of '\YJ-ACER\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home Single Language|C:\Windows|\Device\Harddisk0\Partition3"' Property(s) update successful.

    wmic recoveros get autoreboot - AutoReboot FALSE

    wmic recoveros get debuginfotype - DebugInfoType 7

    wmic computersystem where name="%computername%" set automaticmanagedpagefile=true - Updating property(s) of '\YJ-ACER\ROOT\CIMV2:Win32_ComputerSystem.Name="YJ-ACER"' Property(s) update successful.

    wmic computersystem where name="%computername%" get automaticmangedpagefile - Node - YJ-ACER ERROR: Description = Invalid query

    bcdedit /enum {badmemory} -

    RAM Defects

    identifier {badmemory}

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  5. Docs 16,871 Reputation points
    2021-11-30T04:38:22.607+00:00

    When available please post HD Tune results for each drive: C:, G:, S:
    a) health
    b) benchmark
    c) full error scan

    Which RAM module was added and what was the approximate date?

    Is the computer under warranty?

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