Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. yj.c 1 Reputation point
    2021-12-13T00:25:17.033+00:00

    1) A few times a day.
    2) No, there isn't any notable problem.

    3) No such File in USBHUB3 directory. C:\Windows\LiveKernelReports\USBHUB3\USBHUB3-20211204-2214.dmp
    C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20211210-1509.dmp - https://drive.google.com/file/d/1CTHpf_VCdXAfgAGK4ZUP4vmTYZPanVih/view?usp=sharing

    4) CMD Results: https://drive.google.com/file/d/1e8ByZaDxDFPw5YdVLPE7huth0-8ttW12/view?usp=sharing

    5) Drive Letter View Report: https://drive.google.com/file/d/1wQ2GMYq9lOWqozW42yd6nmVTTUPr1dtv/view?usp=sharing

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  2. Docs 16,871 Reputation points
    2021-12-13T03:06:58.527+00:00

    Drive letter view displayed drive letters C, D, G

    CMD results displayed drive letter C

    Please confirm drive tests for D and G.

    When available please post images or share links for Memtest86 results.

    Download and install: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

    Uninstall: Igdkmd64.sys
    Intel UHD Graphics

    Reinstall using the Intel Drive and Support Assistant

    Name Intel(R) UHD Graphics
    PNP Device ID PCI\VEN_8086&DEV_9B41&SUBSYS_13451025&REV_02\3&11583659&0&10
    Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
    Adapter Description Intel(R) UHD Graphics
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igd12umd64.dll
    Driver Version 26.20.100.6911
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_EA63D1EDDD5853B5\IGDKMD64.SYS (26.20.100.6911, 18.88 MB (19,800,632 bytes), 8/15/2021 2:37 PM)

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