Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
0 comments

47 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Docs 16,871 Reputation points
    2021-11-30T04:14:21.52+00:00

    For all steps / tests make sure that images or share links are posted into this thread

    For the memory dump please ZIP and post a separate share link with only this file.

    Approximately when were each RAM module installed?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. yj.c 1 Reputation point
    2021-11-30T03:56:07.893+00:00

    Here are the results.

    1. HD Tune: Didn't find any error.
    2. Sea Tools for Windows - Long generic test: Passed.
    3. MEMORY.DMP file will be uploaded. (It's big! >1GB)
    4. CMD commands are executing, will update when it's done.

    Was this answer helpful?

    0 comments
  3. Docs 16,871 Reputation points
    2021-11-26T07:10:22.02+00:00

    When available please update your progress with the earlier steps.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Docs 16,871 Reputation points
    2021-11-23T10:12:28.237+00:00

    The logs displayed drive problems.
    The RAM modules are mismatched.

    Please perform the following steps:

    1) Run HD Tune: (free or trial version)(test all drives)

    Post images or share links for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    2) Sea Tools for Windows (test all drives)
    Long generic test

    3) Search for C:\windows\memory.dmp
    Save to the downloads folder > zip > post a share link with only the memory dump into this thread using one drive, drop box, or google drive

    4) Open administrative command prompt and type or copy and paste:
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    chkdsk /scan
    powercfg -h off
    wmic recoveros set autoreboot = false
    wmic recoveros set debuginfotype = 7
    wmic recoveros get autoreboot
    wmic recoveros get debuginfotype
    wmic computersystem where name="%computername%" set automaticmanagedpagefile=true
    wmic computersystem where name="%computername%" get automaticmangedpagefile
    bcdedit /enum {badmemory}

    Post images or share links of the commands with results into this thread.

    Disk & DVD/CD-ROM Drives

      Drive: C:

    Free Space: 161.7 GB
    Total Space: 486.4 GB
    File System: NTFS
    Model: NVMe KINGSTON RBUSNS8

      Drive: G:

    Free Space: 153.6 GB
    Total Space: 486.4 GB
    File System: FAT32
    Model: n/a

      Drive: S:
  Model: NVMe KINGSTON RBUSNS8

    Event[4080]:
    Log Name: System
    Source: disk
    Date: 2021-11-16T11:22:56.0280000Z
    Event ID: 7
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: YJ-Acer
    Description:
    The device, \Device\Harddisk1\DR5, has a bad block.

    Event[2524]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 2021-11-09T19:15:24.9650000Z
    Event ID: 16
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: YJ-Acer
    Description:
    Windows failed to resume from hibernate with error status 0xC0000001.

    Location : ChannelA-DIMM0
    BankLabel : BANK 0
    Manufacturer : Kingston
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 2667
    Serial : C58C268F
    PartNumber : 9905711-016.A00G
    ECC : False
    TypeDetail : {Synchronous}

    Location : ChannelB-DIMM0
    BankLabel : BANK 2
    Manufacturer : Micron
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 3200
    Serial : 00000000
    PartNumber : 4ATF51264HZ-3G2J1
    ECC : False
    TypeDetail : {Synchronous}

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post
    .
    .
    .
    .
    .

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. yj.c 1 Reputation point
    2021-11-23T09:45:05.493+00:00

    It seems is from the driver: Qcamain10x64.sys caused the DPC_WATCHDOG_VIOLATION error.
    I have the latest version of the driver (v12.0.0.910), the same version on the Acer website.
    Any suggestion or solution?
    Link to the answer: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/colorful-blue-screen-error/d5bcf26c-25a6-4f91-a9b7-884d71024f40

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.