Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Docs 16,871 Reputation points
    2021-12-01T05:38:40.633+00:00

    See this link at approximately 2 minutes time period:
    https://www.youtube.com/watch?v=QDylqnmNPoY

    One RAM module is visible.
    The other is probably under the keyboard.

    Some computer have RAM soldered to the motherboard but most RAM are easily popped out and replaced.

    If the posts are helpful there is an upvote for each post.

    There is also an option to indicate if answered.

    These can help new viewers.

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  2. yj.c 1 Reputation point
    2021-12-01T05:00:03.737+00:00

    I didn't overclock my computer, and I didn't heard about XMP (I found that it is related to overclocking RAM).

    Can I replace the Micron RAM with a new one?
    If can, please tell me which RAM is compatible with my computer.

    The original computer come with 4GB RAM, and I got a 4GB free RAM from Harvey Norman and they installed it.
    Maybe the Micron RAM is the free RAM.

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  3. Docs 16,871 Reputation points
    2021-12-01T03:27:13.577+00:00

    The results were all good.

    On 11/16/2021 Windows had reported a bad block.
    There were no bad blocks seen when using HD Tune nor Macrorit on the installed disk drive.

    So on 11/16 there may have been an external HD or flash drive attached or this could be a false positive.
    Think back to 11/16 for any temporary drive and comment into the thread.

    Please update what your doing or did with the overclock, XMP, removing one module, RAM testing with Memtest86, etc.

    For any BSOD:
    a) post a new V2 share link
    b) find C:\windows\memory.dmp > ZIP > post a share link with only the dump file

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  4. yj.c 1 Reputation point
    2021-12-01T01:40:03.767+00:00

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  5. Docs 16,871 Reputation points
    2021-11-30T15:37:02.09+00:00

    Open Disk Management > widen Volume and Status columns > make sure that no characters are cut off > widen row 0 > make sure that no characters are cut off > post images or share links into this thread.

    Open Mini Tool partition wizard > click launch > post images or share links into this thread
    https://www.partitionwizard.com/free-partition-manager.html

    Run:
    https://macrorit.com/disk-surface-test/disk-surface-test.html
    Post images or share links into this thread using one drive, drop box, or google drive.

    The RAM is mismatched and overclocked.
    The Intel CPU can support RAM speeds up to 2666.
    If possible turn off XMP and return the overclock to stock or remove the Crucial RAM running at 3200.

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