Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. yj.c 1 Reputation point
    2021-12-01T07:14:22.37+00:00

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  2. Docs 16,871 Reputation points
    2021-12-01T06:46:17.67+00:00

    The current RAM modules are:

    Manufacturer : Kingston
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 2667
    Serial : C58C268F
    PartNumber : 9905711-016.A00G

    Manufacturer : Micron
    MemoryType : DDR4
    FormFactor : SODIMM
    Capacity : 4GB
    Speed : 3200
    Serial : 00000000
    PartNumber : 4ATF51264HZ-3G2J1

    Crucial has a scanner.

    They offer guaranteed compatibility.

    Costs may be higher for guaranteed compatibility or lifetime replacement.

    This is what was seen with a manual search:
    https://www.crucial.com/compatible-upgrade-for/acer/aspire-a315-55g

    One of the RAM modules may be fixed to the motherboard.
    It indicates that one module can be replaced with a 16GB module.

    Please check again the results by running the scanner.
    Launch the scanner > post images or share links into this thread

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  3. Docs 16,871 Reputation points
    2021-12-01T06:20:13.743+00:00

    It's a trial and error step.

    Before replacing RAM you can use just one module at a time for testing purposes.

    Some RAM manufacturers have lifetime guarantees.

    And some have guaranteed compatibility.

    The owners manual may have information about the maximum RAM GB per motherboard DIMM.

    With the drive eliminated by the normal test results the focus is on the RAM / Motherboard.

    Had you had an external HD or flash drive connected on 11/16

    For the RAM:
    a) return overclocks to stock
    b) turn off XMP
    c) use matching RAM modules that are on the computer manufacturer support list (or RAM manufacturer support list)
    d) test RAM modules with Memtest86 for two tests of four passes each

    On the left side of each post is an up arrow with a 0.
    If this is clicked it will move from 0 to 1 and indicate that you found the post useful.

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  4. yj.c 1 Reputation point
    2021-12-01T06:09:03.467+00:00

    The new RAM should be DDR4 SODIMM and speed 2666 mhz, right?

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  5. yj.c 1 Reputation point
    2021-12-01T06:00:33.993+00:00

    If I replace with a new RAM, will it resolve the BSOD error?

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