Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Docs 16,871 Reputation points
    2021-12-01T08:57:59.903+00:00

    This was posted in an earlier thread from the collected log files:

    Windows failed to resume from hibernate with error status 0xC0000001.

    Windows fast startup problems are common causes of hangs.

    So for the week please keep both hibernation and Windows fast start up off.

    If the computer is stable then you can turn hibernation back on.

    However if either hibernation or windows fast startup become problems again then you may need to power off the computer.

    When the computer is powered off it will display unexpected shutdowns and restarts in the event viewer.

    So for the week if the computer is stable there will be no unexpected shutdowns and restarts in the log files.

    If you need to power off the computer during this week of monitoring then record the date and time and comment into this thread.

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  2. yj.c 1 Reputation point
    2021-12-01T08:29:08+00:00

    Can I turn Hibernation and Windows fast startup on?

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  3. Docs 16,871 Reputation points
    2021-12-01T08:23:27.2+00:00

    Hibernation and Windows fast startup were turned off by running the earlier administrative command prompt command.

    If there are no significant performance issues then plan to monitor stability for one week.

    One of the best methods to monitor computer stability / instability is reliability monitor.

    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

    It will display a chart / graph and the lower portion will record many events.

    Additional details can be seen in the event viewer.

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  4. yj.c 1 Reputation point
    2021-12-01T08:15:14.313+00:00

    How to consider the computer is stable? (Monitor for how long?)

    In my case, BSOD always happen after I hibernate my computer, I think is after running the cmd you provided, the hibernate option is gone.

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  5. Docs 16,871 Reputation points
    2021-12-01T07:55:38.587+00:00

    See the video in the earlier post.

    If comfortable > unscrew applicable screws from the back of the notebook > uninstall the viewable RAM > leave the motherboard DIMM empty > use only the unremovable 4GB RAM module > monitor the computer for stability.

    If stable then:
    a) replace RAM module with Crucial or another RAM manufacturer's compatible RAM
    b) consider whether to pay more for lifetime warranties
    c) consider the replacement options: 4GB, 8GB, 16GB

    If unstable then:
    a) Run Memtest86 > see whether it does or does not find errors
    b) If there are errors then contact a local computer store or the manufacturer for servicing
    c) If two tests of 4 passes each finds no errors then post new V2 and memory dumps > reassess

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