I didn't remove any of the RAMs. Since I didn't hibernate my computer, it become more stable.
The reliability monitor results: https://drive.google.com/drive/folders/1JT4pLNM4VxNuEgeApjpkDg_reZ1tXaR1?usp=sharing
Unexpected Blue Screen happens frequently
I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).
It always gives me a blue screen error.
It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)
Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)
The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing
Windows for business | Windows Client for IT Pros | User experience | Other
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yj.c 1 Reputation point
2021-12-12T04:51:57.193+00:00 -
Docs 16,871 Reputation points
2021-12-02T04:33:00.84+00:00 Remove only the free RAM module.
The other is soldered to the motherboard.
There is little end users can do unless highly experienced with motherboard troubleshooting.
If the computer is unstable with only the soldered RAM then view the BIOS settings for XMP.
https://www.crucial.com/support/articles-faq-memory/what-is-xmp
If possible turn off XMP and see whether the computer is stable or unstable.
Then test the RAM with Memtest86 for two tests of four passes each.
Find a camera or smartphone camera to take pictures and post images or share links into this thread.
Memtest86 can run overnight.
It should be relatively quick on 4 GB.
Memtest86 also has a menu option to produce text reports.
Please include these with the images.
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.Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
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yj.c 1 Reputation point
2021-12-02T04:23:58.533+00:00 I saw only one RAM is viewable and its Kingston's RAM. You said that the Micron RAM is overclocked but it may be under the keyboard.
So, should I pull out the whole motherboard to find the overclocked Micron RAM, or I should take out the Kingston's RAM first?
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Docs 16,871 Reputation points
2021-12-01T09:31:10.43+00:00 No.
Don't purchase any RAM until it is determined that the 2nd RAM module is the problem.
Monitor the notebook for one week with only the RAM module attached to the motherboard.
If the computer is stable then 7 days is typically sufficient to monitor for computer problems.
If there are no computer problems with only the RAM attached to the motherboard and while the second module is uninstalled then you can conclude that the uninstalled RAM or the motherboard DIMM was the cause of the problems.
You can then reinstall the RAM to see if it was simply a seating problem or whether it was related to the mismatched and overclocked RAM.
Once you've concluded that there was instability with the second RAM module and stability without the second RAM module then shop for replacement RAM.
While you're shopping for replacement RAM you can turn on hibernation.
Turning on hibernation also turns on Windows fast startup.
If there are problems related to hibernation again then it can be turned off.
When the new RAM is available you'll install it and monitor the computer again for stability / instability.
If the computer is stable that that will conclude the troubleshooting.
If the computer is unstable with the new RAM then run Memtest86.
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.
.
.
.Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post: Vote = a helpful post
.
.
.
.
. -
yj.c 1 Reputation point
2021-12-01T09:09:55.897+00:00 Okay, I just need to reconfirm the procedure.
- Remove the existing viewable RAM.
- Monitor one week.
- Buy a compatible RAM.
- Install it.
- Monitor one week.
- Turn on Hibernation and Windows fast startup.
- Monitor one week.
- Done.
During monitoring week, I need to record the time and date every time I power on/off the computer.