Unexpected Blue Screen happens frequently

yj.c 1 Reputation point
2021-11-23T09:01:11.193+00:00

I have a Windows 10 pc (Windows 10 Home Single Language Version 21H1, OS Build 19043.1348).

It always gives me a blue screen error.

It gives me "Unexpected Store Exception" almost every time when I power on my computer. (I hibernated it, if I shut it down, nothing happens)

Now, when I host a Zoom meeting, the sound from the speaker is weird (like burrrrrrrrrrrrrr non-stop with the sound from zoom) after a few minutes, the whole PC is freezing and then you know, blue screen with louder burrrrrrrrrrrr sound until I hard shut down it. (This time is DPC_WATCHDOG_VIOLATION)

The most recent minidump file is when I host the Zoom meeting. Link here: https://drive.google.com/file/d/1iu8rYrkTTXYp1jjvfLKH9HTcS1iFAPLJ/view?usp=sharing

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Docs 16,871 Reputation points
    2021-12-13T03:06:58.527+00:00

    Drive letter view displayed drive letters C, D, G

    CMD results displayed drive letter C

    Please confirm drive tests for D and G.

    When available please post images or share links for Memtest86 results.

    Download and install: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

    Uninstall: Igdkmd64.sys
    Intel UHD Graphics

    Reinstall using the Intel Drive and Support Assistant

    Name Intel(R) UHD Graphics
    PNP Device ID PCI\VEN_8086&DEV_9B41&SUBSYS_13451025&REV_02\3&11583659&0&10
    Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
    Adapter Description Intel(R) UHD Graphics
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igd12umd64.dll
    Driver Version 26.20.100.6911
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_EA63D1EDDD5853B5\IGDKMD64.SYS (26.20.100.6911, 18.88 MB (19,800,632 bytes), 8/15/2021 2:37 PM)

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  2. yj.c 1 Reputation point
    2021-12-13T00:25:17.033+00:00

    1) A few times a day.
    2) No, there isn't any notable problem.

    3) No such File in USBHUB3 directory. C:\Windows\LiveKernelReports\USBHUB3\USBHUB3-20211204-2214.dmp
    C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20211210-1509.dmp - https://drive.google.com/file/d/1CTHpf_VCdXAfgAGK4ZUP4vmTYZPanVih/view?usp=sharing

    4) CMD Results: https://drive.google.com/file/d/1e8ByZaDxDFPw5YdVLPE7huth0-8ttW12/view?usp=sharing

    5) Drive Letter View Report: https://drive.google.com/file/d/1wQ2GMYq9lOWqozW42yd6nmVTTUPr1dtv/view?usp=sharing

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  3. Docs 16,871 Reputation points
    2021-12-12T08:46:39.863+00:00

    1) How often are the smart cards used?
    2) Were there any notable problems while using the cards?

    There were no unexpected shutdowns or restarts seen in the collected log files since 11/29/2021.

    3) Search for:

    C:\Windows\LiveKernelReports\USBHUB3\USBHUB3-20211204-2214.dmp

    C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20211210-1509.dmp

    and post share links into this thread.

    4) Open administrative command prompt and type or copy and paste: (all at one time)

    wmic recoveros set debuginfotype = 7
    wmic recoveros get debuginfotype
    diskpart
    lis dis
    lis vol
    sel dis 0
    det dis
    lis par
    sel par 1
    det par
    sel par 2
    det par
    sel par 3
    det par
    sel par 4
    det par
    sel par 5
    det par
    sel dis 1
    det dis

    Post an image or share link displaying the commands with results.

    5) After posting the above results download and install: https://www.nirsoft.net/utils/driveletterview-x64.zip
    Post an image or share link.

    6) Please run the memtest86 tests overnight (two tests of four passes each)

    Manufacturer : Kingston
    Capacity : 4GB
    Speed : 2667
    Serial : C58C268F
    PartNumber : 9905711-016.A00G

    Manufacturer : Micron
    Capacity : 4GB
    Speed : 3200
    Serial : 00000000
    PartNumber : 4ATF51264HZ-3G2J1

    Could not get device ID for smart card in reader Yubico YubiKey OTP+FIDO+CCID 0. The return code is 2148532235.

    An operation has failed (0xA, 0x0, 0x0, 0x0).
    ScReadWrite: Failed to write request.
    HResult: A device which does not exist was specified.

    Smart Card Reader 'Yubico YubiKey FIDO+CCID 0' rejected IOCTL GET_STATE: The I/O operation has been aborted because of either a thread exit or an application request. If this error persists, your smart card or reader may not be functioning correctly.

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  4. yj.c 1 Reputation point
    2021-12-12T06:58:01.143+00:00

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  5. Docs 16,871 Reputation points
    2021-12-12T06:00:14.187+00:00

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