Hi,if the usual uninstall isn’t working, try Microsoft’s Office uninstall troubleshooter:
https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8
Under “Uninstall Microsoft 365 or Office with the uninstall troubleshooter,” click Uninstall, then allow it to open Get Help. Follow the prompts and restart your laptop before installing the newer version.
This tool requires Windows 10 or later and currently can’t uninstall Office 2024. If that’s your version, or the tool still fails, let me know which Office version you’re removing and any error message you see.