kaspersy file

Question

kathy danielkebir 0

i have kaspersky file in my computer and it wont delete it says i need permission i dont know what to do to get rid of it

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3 answers

Answer 1

ApexNáV 380

Try to remove it from Kaspersky’s official removal utility as suggested in another answer. If that doesn't work then try it in safe mode.

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Answer 2

_AW_ 69,656 Volunteer Moderator

What is the file you can't delete? Have you tried running Kaspersky's uninstall tool?

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Answer 3

Try these steps in order:

If Kaspersky is an installed app, uninstall it first:
- Go to Start > Settings > Apps.
- Find Kaspersky in the app list.
- Select it, then choose Uninstall.
- A restart may be required.
Make sure only one antivirus product is installed and active at a time. Running more than one antivirus or antispyware program can cause instability or unexpected restarts.
If the file still will not delete because permission is required, the file may be protected by NTFS permissions:
- Right-click the file or folder, open Properties > Security.
- Change the permissions on the file.
- If needed, take ownership first, then grant permissions, then delete it.
If deletion still fails, the file may be in use:
- Close any app that could be using the file.
- A file that is open by a process cannot be deleted until that process releases it.
If the file name looks unusual, such as ending with a space or period, delete it from Command Prompt using the special path syntax:
```
   del "\\?\c:\<path_to_file_that contains a trailing space.txt>"
```
Warning: this permanently deletes the file and bypasses normal name handling, so verify the exact path first.
If the disk has file system corruption, run Chkdsk on the volume to correct errors.

If the goal is to remove Kaspersky completely, start with Settings > Apps > Uninstall rather than deleting files directly.