Unable to log on to Outlook

Question

Unable to log on to Outlook

Trouble with Outlook 0

Error message:

UTC Date: 2026-09-29T03:35:36.848Z
Client Id: 6B66161BEF944282AA2154BDFA460DC8
Session Id: d8a21636-afcc-42d9-8066-b4f94eb9226a
Client Version: 20260918007.15
BootResult: fail
Back Filled Errors: None
err: Error: 500
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.234b4a04.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.234b4a04.js:1:190086
st: 500
efe: MW4PR04CA0264
reqid: fdcceea6-0d6f-d1f9-eda3-6747e0eae0b8
cv: 3Z86XaViLOSQaMmqZdjsuz.3.1.1

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2 answers

Your answer

Answer 1

Trouble with Outlook 0

This issue started a day ago. Reset password, no change.

0 comments

Answer 2

Estrella721 46,135 Independent Advisor

Hi,

This error message can sometimes appear when there is a temporary service outage in your area. When did the issue start?

Are you using the Outlook app (new or classic version), or are you accessing Outlook through a web browser?

To isolate the issue:

Please try using a different internet connection. Then, open an InPrivate window (Ctrl + Shift + N) in your browser and try signing in to your account using the link below:

https://account.microsoft.com/

Are you able to sign in there?

Trouble with Outlook 0 Reputation points

2026-09-29T04:56:30.3733333+00:00

Doesn't work on pc or phone. No change with different internet connection. Doesn't work with incognito window.
Trouble with Outlook 0 Reputation points

2026-09-29T05:01:16.6533333+00:00

I can log on to MSN. MSN support is no help. They tell me to log on to Outlook for support, but I can't log on to Outlook.