Hacked account

xander hodges 0 Reputation points
2026-09-28T06:59:54.66+00:00

My Microsoft personal account was compromised by malware. The attacker changed the password, replaced the MFA/security methods, and my original sign-in email now returns “Microsoft account does not exist.” I still have evidence of the account through Minecraft/Xbox activity, previous sign-in alerts, purchase history, and devices. The automated Sign-in Helper does not detect the takeover and the recovery form will not accept my former alias. I need a compromised-account support case opened. This happened to all my linked accounts.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
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  1. Aaron Mathias 0 Reputation points
    2026-09-28T07:23:20.6266667+00:00

    Note : I am not a Microsoft employee and the responses are based on experiences and best effort.

    Use signup.live.com to create a new account.
    Once you have a new account, you can chat with Microsoft Support about your options.

    If this works for you, please Mark is as an Accepted/Resolved, so that it can aid others as well

    If some part has worked, please add additional notes, so that I(Community) can provide additional support based on additional information.

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