I am trying to create an Azure Free Account, but I am receiving the message “You’re not eligible for an Azure free account.

For Azure Free Account eligibility, check these items first:

1. Verify the Azure profile information is correct:
   • Contact email address
   • Street address
   • Telephone number
2. Verify the payment card information is correct.
3. Make sure the same information is not already associated with another Microsoft account.

A common cause of this error is that the payment card, phone number, address, or other profile details were previously used for an Azure subscription or free trial, even with a different Microsoft account. Azure Free Trial activation is limited to users who are new to Azure.

If the sign-up page shows “You are not eligible for an Azure subscription”, Microsoft recommends double-checking the account profile details, credit card details, and confirming that another Microsoft account is not using the same information.

If the issue continues:

1. Sign in to the Microsoft account center.
2. Open Your info.
3. Verify that billing and shipping details are completed and valid.
4. During Azure sign-up, make sure the card billing address exactly matches the bank records.
5. Try the sign-up again in a different browser.

If Free Trial is unavailable because the account was previously used with Azure, the documented alternative is to sign up for a pay-as-you-go subscription.

If eligibility still cannot be verified after those checks, use Azure support channels such as Azure forums, @AzureSupport, or open a support request if a support plan is available.

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